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Position: Assessor (Entry Level Adviser)

Location: Hammersmith and Fulham

Closing date: 17 March 2023

Job title: Assessor (Entry Level Adviser)

Location: Hammersmith and Fulham

Salary: £23,500 - £25,000

Salary pro rata: No

London allowance: No

Hours per week: 37.5

Type of contract: Fixed term

End date of contract: 31st May 2024

Closing date for applications: 17th March 2023

Closing time: 16:00

Interview date: Wednesday 22nd, Thursday 23rd & Friday 24th March 2023

Link to job pack for application and for more information:
www.cahf.org.uk/about-us/work-us/

Citizens Advice Hammersmith and Fulham (CAHF) is the leading provider of
generalist advice services in Hammersmith and Fulham. We help approximately
12000 people each year with free, confidential, and impartial advice on a wide range
of issues.

Our Assessors are the first point of contact for any members of the community that
contact us by phone, in person via email. Assessors establish what the client’s issue
is, ensure that all relevant information is collected. provide information and advice
where possible and identify the best next step. Ensuring clients are directed to the
appropriate CAHF project, or external agency.

This role requires a passion for working with people, helping them through
challenging situations.

Applicants must demonstrate the following,

• organised focused approach, with ability to accurately record information.
• experience of delivering assessment on the main enquiry areas (Welfare Benefits, Debt, Housing and Employment)
• Have an ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control
• competent IT skills, especially the ability to use databases and navigate websites

CAHF Assessors are supported by our supervisory team and have access to our
wealth of resources. Assessors are supported to develop the skills needed to
succeed and thrive in the role.

Test and Interview: Wednesday 22nd, Thursday 23rd & Friday 24th March 2023

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.