Area Operations Manager - Sheffield

Area Operations Manager - Sheffield Sheffield, England

Well Pharmacy
Full Time Sheffield, England 28812 - 36427 GBP ANNUAL Today
Job description

Overview of the role

We are looking for an Area Operations Manager who will oversee the daily operations of our pharmacies in Sheffield.

Background Information:

We are looking for leaders who meet the following profile;

  • Thrives on colleague & patient interaction
  • Passionate about spending 90% of their time in Pharmacies
  • Works at pace and with accuracy
  • Is resilient, enjoys constant change & challenge
  • Is motivated by Leading a team to deliver tangible & measurable results

If you are confident that you can demonstrate all of the above….then read on!

Purpose:

As Area Operations Managers you will be responsible for the management and performance of between 8-15 pharmacies. You will build capable & competent teams to deliver the best community pharmacy experience, focussing on delivering the KPIs and budgets, ensuring patient safety, and that quality and standards are delivered across all Pharmacies.

Scope:

This role reports directly to the Senior/Regional Operations Manager and will be responsible for:

Operational

  • Visits each Pharmacy every two weeks (minimum), leaving SMART actions, to drive business performance.
  • Supports our ‘Delivering Well’ strategy through alignment of Pharmacy activity to corporate strategy.
  • Drives the delivery of Rx growth, Services and OTC sales in line with budgets.
  • Delivers excellent standards through ensuring compliance with all processes & procedures.
  • Monitors competitor activity to look for opportunities to grow market share.

Patient Safety, Quality and Standards

  • Ensures that all Pharmacies meet the GPhC standards & requirements of the NHS contract.
  • Completes first line investigations into PSIs & CD discrepancies when required.
  • Ensures delivery of all quality standards required by the NHS.

Delivering Outstanding Care

  • Ensures that the team actively promote and deliver all NHS and private services.
  • Ensures all complaints & incidents are reported, resolved or escalated as appropriate.
  • Actively builds & maintains strong relationships with the local healthcare community.
  • Ensures that their team actively offer tailored advice & products for prevention, treatment and wellbeing to patients & customers.

High Performance Team

  • Recruits & builds trained, motivated and capable teams.
  • Actively manages performance through effective coaching & feedback in addition to formal reviews.
  • Identifies & develops both internal & external talent, providing a talent pipeline.
  • Ensures that everyone in the area is clear on their role & priorities through regular, clear & effective communication.
  • Constantly seeks to develop their own skills & competence and builds an environment of ongoing learning for all team members.

Knowledge, Skills and Experience

  • Experience of field/ multi-site management – either in a BAU capacity, responsible for cross-regional working (manage a Relief team) and/or as part of a project.
  • Understanding of the pharmacy market & profession (desirable).
  • Sound commercial & analytical skills.
  • Excellent communication skills.
  • Effective coaching & feedback skills.
  • Strong planning & organising – able to manage conflicting priorities & allocate resource effectively.
  • Able to build & maintain highly effective professional networks through building relationships with internal & external stakeholders based on mutual trust.
  • Understands the requirements of the NHS contract and the GPhC/PSNI standards.

We reserve the right to close this vacancy in advance of the closing date.

About The Company

For over 70 years, we’ve been looking after the health and wellbeing of communities across the UK. Well Pharmacy is the third largest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub & Wardles team and our Support Centre team.

Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS.

The pharmacy of the future will look very different from the one we know today. It will play a huge role in transforming primary healthcare and we will play a central role in bringing it to life.

We will use our clinical expertise and technological ambition to take advantage of the potential this future has to offer us. Making medicines, advice, services and care available in the places and spaces that people need and want it most.

We want to be a great business. To be recognised as delivering a community pharmacy experience that is the best there is. To do this we want our teams to feel proud about the positive impact they make, feel valued as part of a close-knit and expert community, and feel confident in their role in a business that is stable, innovative, and caring.

‘Together we make a difference’

Area Operations Manager - Sheffield
Well Pharmacy

www.well.co.uk/jobs
Manchester, United Kingdom
Seb Hobbs
Unknown / Non-Applicable
5001 to 10000 Employees
Subsidiary or Business Segment
Drug & Health Stores
1945
Related Jobs

All Related Listed jobs

social worker
Vetro Health Leeds, England 40001 - 21469 GBP ANNUAL Today

A Supervising Social Worker required to join a fantastic independent fostering service in Yorkshire, supporting young people and providing service...

Store Manager - Newcastle Area
Sainsburys Newcastle upon Tyne, England 22949 - 32059 GBP ANNUAL Today

Surprised? If youre a leader who can inspire your team to delight customers every day, by analysing reports and data and transforming that insight into

Regional Human Resources Manager
Hand Picked Hotels Nutfield, England 52000 - 52590 GBP ANNUAL Today

Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.

Customer Services Advisor- Consumer (office based)
ghd hair Leeds, England 19628 - 20696 GBP ANNUAL Today

You will be the first point of contact for ghd customers from supporting with general customer queries, production knowledge, returns, warranty and more.

Part time/ 10 hours
Byron - Norwich Norwich, England 16 GBP HOURLY Today

Be able to pick up on cues, and pre-empt guest needs. Access to your pay after you earn it with Wagestream make your Pay Day work around you.