Apprentice IT Technician - L Leeds, England
Job description
The Opportunity
Our client is recruiting for an Apprentice IT Technician to join their team in Leeds.
The Level 3 Information Communication Technician Apprenticeship Programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.
The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way!
The Company
We are a Yorkshire-based IT Support Company, we support a wide range of businesses in and around Yorkshire. Our team of IT technicians have strength in depth and is VERY customer friendly!’
The Position
Job Title:
Apprentice IT Technician
Apprenticeship Course:
Level 3 information Communications Technician – Support
Apprenticeship Duration:
18 months approx
Location:
Leeds LS11
Working Hours
Monday to Friday 9am till 5.30pm
Salary:
£10,005 pa
The role
We are seeking an enthusiastic and enterprising individual to fill our Junior IT Support Technician vacancy. The successful candidate will have good communication skills (both verbally and written), be self-motivated and have good customer relation skills both face to face and on the telephone.
Purpose of the role
To augment the current Team in providing IT services of the highest level to our customers, adding specialist technical IT skill-sets to the company.
Main Responsibilities
- To work with other Technicians in the Workshop carrying out IT repairs on equipment (laptops, Macs, PCs etc).
- Hardware Diagnosis, Replacement and Upgrades
- Working with Microsoft servers and networks both LAN and WAN
- Network technologies including firewalls, routers, cabling and wireless
- Windows / Mac installs
- Malware & Virus Removal, Security Hardening
- Setting up and maintaining Cloud based backup and email systems
- To assist other Technicians answering the telephone and responding to technical requests for support.
- To assist and log calls for support within JIM.
- To assist with any internal infrastructure requirements.
- To assist accepting new jobs; taking full and accurate customer information, entering into Ticket System accurate information concerning problems with equipment brought for repair.
- To assist when customers collect their equipment; conducting final check with the customer, taking payment, and entering payment information in JIM.
- Field and remote support as directed.
Key attributes for role
- Drive and passion to progress in the field of IT
- Ability to learn quickly on the job.
- Keenness to develop further IT skills and qualifications.
- Great customer skills and team spirit.
- Excellent telephone manner and customer service.
- Evidence of self-learning in the field of IT
Eligibility Criteria
Individuals must have a valid and eligible residency status to apply for this role.
About ITP
We help employers develop their best talent and inspire the next generation with digital.
Through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.
If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage.
The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.
Job Types: Full-time, Apprenticeship
Salary: £10,005.00 per year
Schedule:
- Monday to Friday
Work Location: One location
