Appointment Maker Leicester, England
Job description
The Company
Fischer Future Heat UK Limited is a Leicester based family run business. We value integrity, innovation, customer-centricity, responsibility, enrichment, and excellence. We are a team that is excited to be building a brand/s and continuing our growth to deliver products and services that provide stability and innovative solutions and create value for our customers.
Job Purpose
As an Appointment Coordinator, you'll be working in a rapidly growing Domestic Heating Industry, contacting potential customers by telephone. Your job is to provide an overview of our Products & Services by and try to secure a meeting for a Sales Engineer. You may also carry out aspects of market research and aftersales.
The appointments team will receive data of all the customer that has shown interest in the Fischer products and request to receive one of our brochures. Give a follow up call to the customer 5 days after their enquiry and follow a script to arrange a free survey with a trained heating engineer. The team look after around 80 engineers and each coordinator will allocate minimum of 10 appointments daily.
The Role
Your working day is spent on the phone making outgoing calls based on a script. During each phone call, you're likely to:
- Describe the product benefits and any special offers.
- Give advice about how these may benefit customers personally.
- Persuade customers to accept a visit from a Sales Engineer taking into account the geography of the appointments to ensure a good journey plan for the engineer.
- Gather and document information about the customer.
- Enter your notes into a computer, including dates for follow up calls.
- Any administrative duties to ensure smooth running of the office.
- Reporting results to the supervisor at the end of every day.
- Emailing/contacting engineer’s daily with accurate information.
- Follow a script designed to book an appointment.
- Allocate appointments to engineers all over the UK within a 200-mile radius
- Using an Online Computer system
- Objection handling
- Working towards targets – call rate target of 200-250 calls per day – 8 appointments minimum per day
- Be able to collate correct data from the customer
- Making sure appointments are booked in the correct diary at the correct time and date.
Ideal Candidate
To be successful in the role you will need:
- Drive, ambition, and self-motivation
- Excellent communication skills
- Exceptional telephone manner
- Great attention to details
- Previous experience in outbound calls within call centre environment will be advantageous
Remuneration: £20319 p/a + bonus (average OTE is £28000)
Working hours are: 8:00 - 16:00 Monday to Friday however this may vary depending on customer demands.
Job Types: Full-time, Permanent
Salary: £20,319.00-£28,000.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Commission pay
Work Location: In person
