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Duties

INTRODUCTION:

The purpose of the Child and Youth Programs (CYP) Office Automation Clerk is to serve as a
contact point for information and perform clerical and administrative tasks, which includes Child
Development Centers (CDC), School Age Care (SAC), Family Child Care (FCC) and Youth
Programs (YP).

MAJOR DUTIES AND RESPONSIBILITIES:

Performs a combination of record keeping, reporting and liaison (family and program) duties in
one or more CYP component. These tasks are summarized below.

RECORD KEEPING AND REPORTING:

Prepares and maintains assigned correspondence, office files, records, statistical and financial
data pertaining to CYP components (CDC, SAC, FCC and YP). Prepares required daily, weekly
and monthly reports in compliance with reporting policies and procedures and ensures
submission in a timely manner. Ensures required child registration and enrollment paperwork is
current and complete. Provides required information to requesting agencies. Operates
technology, associated office equipment and a wide variety of software programs to produce a
correspondence, spreadsheets, charts, reports and graphic materials. Proofreads prepared
correspondence and checks for accuracy. Conducts research of files and records in order to
resolve discrepancies. Notifies supervisor of discrepancies, to include any issues/ problems that
cannot be resolved. Organizes flow of operational program processes in an office environment.

LIAISON WITH FAMILIES AND PROGRAMS:

Provides front desk coverage and logs participants in and out of the facility. Informs and answers
questions regarding programs and services, patron financial obligations, waiting lists, events, and
policies and procedures. Asks questions to determine, verify and solve problems. Checks for
satisfaction on the quality of provided services. Takes action to solve problems quickly. Takes
telephone calls and responds to inquiries, referring calls to supervisor or other personnel as
appropriate. Performs assigned resource and referral duties and assists in maintaining current
waitlist is needed. Understands and articulates policies relating to patron fees, waiting lists, and
program events. Alerts supervisor or proper point of contact for assistance as needed.

FEES AND SUPPLIES:

Oversees administrative management of the reception area to include the operation of an
automated record and payment system. Collects fees, administers charges, and records payments
in accordance with proper procedures. Notifies supervisor of delinquent payments. Completes a
daily activity report and ensures proper deposit of funds in accordance with established cash
handling procedures. Receives annual cash handling training from local Human Resource Office.
Responsible for monitoring front desk supplies and resources; notifying supervisor of items to be
replenished.

ADDITIONAL RESPONSIBILITIES:

Provides World Class Customer Service with an emphasis on courtesy. Performs other duties as
assigned. This is a white-collar position where occasional lifting up to 20 lbs may be required.

Serves as a mandatory reporter to Family Advocacy and Child Protective Services as prescribed
by policy in the case of suspected incidences of child abuse and neglect.

Requirements

Conditions of Employment

• See Duties and Qualifications

EVALUATIONS:

How You Will Be Evaluated

• Benefits

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:

  • Stability of Federal Civilian Service
  • People with passion for doing work that matters
  • Quality of Work Life Balance
  • Competitive Pay
  • Comprehensive Benefit Packages
  • Marine Corps Exchange and Base Facility Privileges

  Review our benefits

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

  Varies - Review "OTHER INFORMATION"

  If you are relying on your education to meet qualification requirements:

  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

• How to Apply

  All applications must be submitted online via the MCCS Careers website: https://careers.usmc-mccs.org

  Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement.

  Employment Preferences, May be requested for positions graded NF-3 and below, Crafts and Trades (NA, NL, & NS), and Child & Youth (CY) positions. Spouses of relocating active-duty military members applying through Spouse Preference Program must upload all documents listed in the chart below. Spousal Preference applicants hired in a flexible position will not lose their spousal preference eligibility until movement or hired into a regular Full-Time or Part-Time position.

  Military Spouse Preference
  

  Required Documents
  

  
  

  1. Furnish a copy of the PCS order identifying a

  dependents-authorized move and the

  sponsor’s reporting date to the new duty

  location.

  2. Submit a current application or resume.

  3. For spouses with current or prior Federal

  service, submit a copy of the most recent

  performance appraisal rating and, if

  applicable, documentation of appointment

  eligibility.

  
  

  As applicable, upload all required documents above to your profile under “My Job Applications” in the MCCS Careers application portal https://careers.usmc-mccs.org/.

  Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.

  Agency contact information

  CAMP PENDLETON MCCS

  Phone

  760/725-5893

  Email

  [email protected]

  Address

  CAMP PENDLETON MCCS
  MARINE CORPS COMMUNITY SERVICES
  ATTN: PERSONNEL OFFICER
  CAMP PENDLETON, CA 920555020
  USA

  Next steps

  All applicants who submit an application via our Careers page at https://careers.usmc-mccs.org will be able to view their application status online.

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents

Clarification from the agency

Open to Public