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Job Introduction

An opportunity has arisen for an IT Applications Administrator within the Contact Centre Applications team based at Exeter or Plymouth. The team look after a portfolio of in house and third party applications that principally support NGED’s Contact Centres.

As part of our hybrid working approach and in line with our policy, this role allows you to apply for a mix of office and home working. Hybrid working can only be considered once your initial training is complete and subject to business need.

Please note the successful candidate may initially be appointed at a lower salary until all relevant courses and training are complete.

If you are offered a position, you will be required to undertake and successfully complete a BS7858 security screening check

Main Responsibilities

Reporting to the Senior Project Manager, you will be responsible for assisting in the troubleshooting, configuration and support of critical Contact Centre solutions such as High Volume Call Taker (HVCT), Priority Services Register (PSR) and Openscape Contact Centre. You will be required to undertake a range of activities involving, but not limited to:

• Assisting in the support and maintenance of existing systems, liaising with other IT teams, business stakeholders and third parties as necessary.
• Testing and implementation of new systems and support / enhancements of existing systems
• Coordination of planned system outages and upgrades
• Support the ‘project leader' in project related matters such as documentation and testing as required
• Participate in out of hours working as required

In an always learning environment you will collaborate with other teams and problem solve by coming up with creative solutions to requirements before transforming into functional elements.

The Ideal Candidate

You will be educated to ‘A’ level or equivalent or have extensive practical experience and be able to demonstrate that you have the necessary skills to make a success of this opportunity. You will have an awareness of several computer languages and tools, good interpersonal and communication skills with strong technical and problem solving abilities.

The successful candidate will also be fully computer and PC literate, show self confidence with the ability to adapt to changing priorities and have appreciation of Cyber Security.

Evidence of your qualifications will be required prior to appointment.

National Grid Electricity Distribution embraces a fully inclusive culture and is passionate about its people, we are motivated to get the best out of one another. In return we simply ask for your commitment and enthusiasm to our core values and goals.

Interviews scheduled 27 & 28 July 2023

About The Company

If this is your opportunity to join us, you’ll find we offer a supportive, rewarding and friendly working environment where you’ll be empowered to build a career. Along the way, you’ll be invested in, be enabled by the latest technology and find that we’re always interested in evolving our systems and processes so that we get even better, every day.

Our extensive benefits package includes:

• A competitive salary between £39,409 - £43,830
• 26 days paid leave plus 8 bank holidays, up to 28 days with continuous service
• Competitive contributory pension scheme (maximum company contribution up to 12%)
• Annual Share Save plan
• Flexible working hours – subject to 37 hours per week and some set core hours
• Progression & career opportunities
• Close mentorship and regular feedback
• Training and development opportunities
• Support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services
• Home working kit including laptop, monitor & headset provided
• Free On-Site Parking

Additional Application Information

As an equal opportunities employer who is committed to Diversity, Equity and Inclusion, we celebrate individual difference and are actively bringing in more employees from diverse backgrounds to build on our inclusive culture. We anonymise all jobs in our recruitment system, so we can eliminate unconscious bias and be a workplace that reflects the community we serve. Hiring managers only have access to necessary information after shortlisting has taken place and before interview so they can prepare.

Recruitment correspondence is usually sent by email, so please do check your email account including spam/junk folders regularly after the closing date.

To enhance your candidate experience, we recommend using Google Chrome to complete your online application. Should you have any questions regarding this or require additional support to complete your online application, please email [email protected]

We reserve the right to close the vacancy early should sufficient numbers of suitable applications be received. We recommend that you submit your application as soon as possible.

About Us

We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.

Our IT team are vital to our business in many ways. Not only do they assist their colleagues across the business by supporting and enabling everything from desktop computers and networking to managing infrastructure, they also take care of cyber security and develop applications. Right now, we’re looking for an IT Applications Administrator to join us.

We are an equal opportunities employer. Our desire is to bring in more employees from diverse backgrounds to build further on our inclusive culture. We value and celebrate individual difference and we believe that an inclusive culture will help the business grow as a positive, strong and innovative company.