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• Provide 1st and 2nd line technical support of all Application related issues.
• Ensure that the IT application architecture remains consistently available to all users (including colleagues, clients, business partners and suppliers) through:
  • Management and delivery of scheduled daily, weekly, monthly and quarter end application tasks
  • Identification, management and resolution of incidents
  • Identification, management and root cause elimination of problems
  • Identification, management and implementation of application or process improvements
• Effectively manage and prioritise requests or incidents via helpdesk, mailbox, phone calls and walk-ups.
• Support start of day processes.
• Support and monitoring of the Dealing system – end to end from 7IM Platform through to Custodian.
• Understand the business strategy and contribute to the overall goals of the business through software support and development
• Ensure that all practices and principles adopted have the best interests and needs of colleagues, customers and suppliers at their core
• Maintain a technical advantage through continual training and personal development
• Support 7IM’s Mission and Tenets and subscribe to TCF (Treating Customers Fairly) initiatives
• Shifts rota covering support hours from 6am to 6pm
• Saturday start of day work on a rota basis
• On Call Evening and Weekend rota support for incident handling
• Other, as reasonably requested by line manager and 7IM

Incident Management

• Ensure the efficient and effective execution of the Incident Management Process thereby reducing the impact of issues to Clients, Customers and Colleagues

• Ensure the efficient and effective execution of the Problem Management process to identify and eliminate root causes thereby reducing the number of recurrent incidents caused by known problems

Service enhancement or change request

• Ensure the efficient and effective execution of the Service Request process to manage the identification, approval and implementation of peer, customer and supplier improvements via change requests

Scheduled daily, weekly, monthly and quarter end application tasks:

• Ensure the successful timely completion and communication of all agreed daily, weekly, monthly and quarter end application tasks

Continual Improvement

• Ensure adherence to Service Level Agreements as applied to key processes
• Continually measure and report the performance of the Application Support function against Service Level Agreements
• Continually review the Application Support function to identify design improvements to processes, services, performance metrics and infrastructure in order to increase efficiency, effectiveness, effectiveness and customer satisfaction
• Adopt, where possible, industry best practise principles and procedures (e.g. ITIL) to continually improve maturity of the Application Support function
• Design and collect the appropriate Management Information to demonstrate continual improvement

Skills & Knowledge:

• 1-2 years of relevant experience
• Knowledge and experience using Microsoft SQL Server and Transact-SQL
• Good working knowledge of the Microsoft Excel, XML messaging and Windows Server/Desktop troubleshooting.
• Proven track record of delivering to commitments
• Good written and oral communication skills
• Knowledge of industry recognised IT and Support practices and methodologies including ITIL.
• A basic understanding of investment markets is an advantage
• A basic understanding of Business Operations and processes and related Technology

Qualifications:

• Degree or equivalent knowledge
• Ensure industry recognised qualifications are current and up to date
• Ideally ITIL Foundation Qualified

Other Relevant Information:

• Team player
• Conscientious
• Good attention to detail
• Good time management skills
• Good communication skills
• Proactive approach
• Ability to think laterally
• Proven track record
• Can-do attitude
• Willing to take responsibility

The ‘7’ in 7IM refers to the seven original founders of the business. Back in 2002, they couldn’t find a firm they trusted to manage their families’ money properly – big banks seemed impersonal and greedy, while most boutiques lacked the necessary investment process and structure. They started the kind of organisation they’d like to invest with themselves.

Their aim was to deliver steady returns over the long term, while keeping an eye on risk, using the best technology. They wanted everyone to have access to the kind of service and expertise that institutional investors would expect.

We’ve evolved since then. In 2015 Caledonia Investments joined us as a major shareholder. In 2018 we acquired Tcam Asset Management, a firm we felt closely aligned with our investment philosophies and multi-asset approach. In 2020 we continued our long-term growth strategy and acquired the award winning London based financial planning firm Partners Wealth Management (PWM). PWM will continue to operate as an independent company, retaining its brand, identity and leadership.

Our team, our clients and our funds under management have grown steadily over the years. From our offices in London, Edinburgh and Jersey, more than 400 talented people manage over £19 billion for a range of clients, including individuals and families, financial advisers, corporates, charities and trustees.

We still follow our founders’ plan and aim to get the simple things right all wrapped up with real, honest, human service – that’s what sets us apart from everyone else.