Application Support Analyst Knutsford, England
Job description
Application Support Analyst
Knutsford
As a Barclays Application Support Analyst, you will perform a critical role in Global Technology Service Management with accountability to ensure stability, continuity and availability of the application, in addition to providing rapid response to incidents and escalated user queries. This is a shift role working 12hrs on rotation to own, maintain and track incidents and problems through their entire lifecycle. This is a hands-on technical role, which will give you an opportunity to work independently.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.
Colleagues who perform ‘onsite’ roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.
What will you be doing?
- Being in charge off automation of day-to-day business activities including network maintenance events, patching events, resiliency events and application deployments
- Taking accountability for the technical resolution of incidents, reacting quickly and as necessary to live software errors to limit downtime and resolving the issue
- Taking accountability for execution of all application related activities in the day-to-day operations of our production applications related to the individual Product area
- Prioritising individual incidents and ensuring the delivery of solutions in line with the Operational Level Agreements to deadlines and quality standards
- Assisting with the handover of new or enhanced software into business-as-usual (BAU) operation, absorbing and assimilating the information
- Delivering documentation to agreed standards, on time and error free
- Providing 24/7 cover and assistance, providing expertise and specialised system knowledge to allow resolution of key incidents outside of business hours (i.e. on-call)
- Identifying remedial strategies to prevent future software problems and to improve the quality of delivered software
What we’re looking for:
- Hands-on-experience experience on managing operations of a large number of applications to support common business objectives
- Relevant experience in application/ technical support
- Relevant experience in incident/ problem management
- Experience in the following technologies,Linux & Oracle Technologies
- Knowledge of java, python, autosys, AWS, LiINUX, SQL, OpenShift./Kubernetes, Kibana, AppDynamics
- Excellent written and oral communication skills and excellent problem solving skills
- Good understanding of best practice risk and control procedures
- Ability to take ownership and manage time constructively
Where will you be working?
You will be based in Radbroke, Knutsford. The Barclays Technology Campus just outside Manchester is our tech command centre and a vital strategic powerhouse behind our global operations. The campus is set in a 64 acre self-contained site, in a beautiful green environment and it offers unrivalled facilities for work and for play. We have an onsite gym, as well as outdoor tennis, football and cricket areas, as well as onsite restaurant and coffee shops.
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