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Job description

JOB DESCRIPTION

Airport Bar & Coffee Shop Assistant

Bar/ Coffee Shop Assistants key responsibilities are:

· To offer excellent customer service.

· To merchandise products neatly and re-stock when low.

· To work hygienically and always try to clean when quiet from serving.

· To follow instructions from the line Managers.

Bar/ Coffee Shop Assistants are expected to:

• Take part in any training offered by the company.
• Hold a current Level 2 Certificate in Food Hygiene or acquire one within 3 months of start date.
• Merchandise shelves and bar.
• Assist in stock rotation and stock taking.
• Use electronic cash registers in accordance with rules and regulations.
• Be courteous and polite to customers and other members of staff.
• Refer any complaints to your manager.
• Take food orders and prepare food and drink in the correct manner using the manuals provided taking care with portion control.
• Take an active part in working as a team and helping others for the good of the store.
• Learn about and understand the products you sell and actively promote all products and promotional lines.
• Participate in all aspects of cleaning for efficient and hygienic running of the store.
• Follow the Rules of Hygiene and be aware of your personal safety and the safety of others.
• Always be of neat and tidy appearance and wear the full uniform provided.
• Receiving and confirming walk-in, telephone, and online orders.
• Ushering diners to their tables and providing them with menus.
• Accepting and informing the relevant staff about food and beverage requests.
• Mixing and pouring beverages, as needed.
• Transporting food orders from the kitchen when required.
• Clearing glassware, silverware, and crockery.
• Clearing and reporting breakages.

In Addition:

All employees must be flexible and be prepared to assist others in doing alternative work at times, although this will always be avoided where possible.

Norwich airport is a secure environment, and staff must be able to demonstrate a full 5 year reference history & do a basic DBS to be permitted on site.

Supplemental pay is offered for early shifts. Flight delay pay also offered. Annual bonus scheme available.

Job Types: Part-time, Permanent
Part-time hours: 16-25 per week

Salary: £10.42-£10.80 per hour

Benefits:

• Discounted or free food
• Employee discount
• On-site parking
• Store discount

Day range:

• Holidays
• Monday to Friday
• Weekend availability

Physical setting:

• Bar
• Café
• Coffee shop
• Restaurant

Shift:

• Day shift

Ability to commute/relocate:

• Norwich, NR6 6JA: reliably commute or plan to relocate before starting work (required)

Experience:

• Catering: 1 year (preferred)
• Hospitality: 1 year (preferred)
• Customer service: 1 year (preferred)
• Bartending: 1 year (preferred)
• Barista: 1 year (preferred)

Work Location: In person

Application deadline: 04/06/2023
Expected start date: 13/05/2024