Administrator Telford, England
Job description
About RTITB
RTITB has one goal – to keep people safe! As the leading accrediting body for workplace transport training, we help transport and logistics operations improve efficiency, create a culture of safety, reduce costs, and most importantly save lives.
Administrator (part time)(Position can be fully office based or hybrid working once fully trained. Training will be largely office-based)
We are looking to recruit a part time administrator to join our dedicated End Point Assessment Business unit (currently 4 people). You will work closely with the Senior EPA Co-Ordinator on a daily basis. This role has a particular focus on providing support and administration to our end-point assessment services division which will support assessment of 1500+ apprentices for a variety of customers (ranging the MOD to Commercial customers).
The position is part time (17.5 hours per week), working over 5 days (usually between the hours of 8am and 6pm, Monday – Friday) on a flexible basis to suit you and the business needs. However later evening hours could be considered. You will also need to be flexible at times to cover holiday absence etc. Overtime will be required occasionally to ensure we deliver contractual requirements for the customer. Overtime will be paid in line with the rates shown in the staff handbook on all occasions where 30 minutes or more of overtime has been completed on a calendar day. Time in Lieu may be offered as an alternative to payment from time to time.
Application deadline: 26th April (5pm)
Potential interview dates: 9th/10th May
In order to be considered for this role please ensure you complete the skills tests via Indeed prior to the closing date.
Responsibilities:
- Enrolling apprentices on the RTITB Learning Management System and providing support when required
- Processing and issuing apprentice end-point assessment results
- Claiming certification from ESFA
- Raising invoice requests
- Responding to emails from customers, apprentices and regulatory bodies in a timely manner
- Communicating with our End-point Assessment customers often (via email and telephone), building and maintaining an excellent working relationship with them and always trying to help them whilst not compromising legal/regulatory requirements
- Maintaining accurate records of all emails and calls with customers in RTITB’s bespoke CRM and associated systems
- Protecting Apprentice and Assessment confidentiality
- Reporting any Safeguarding concerns immediately
- Taking ownership of the gateway declarations and providing an effective and efficient service to complete the swift transactions, to ensure apprentices have a timely EPA journey
- Understanding the vital implications of noncompliance for Ofqual and RTITB as a regulated EPAO if timelines are not adhered to
- Prioritising and taking ownership of booking requests through an online system, ensuring the cross match of gateways and requests to ensure swift allocation of EPA resource and services
- Be able to use numerous platforms to perform checking operations, such as online booking and gateway forms, the use of Resource Management system to allocate, book and confirm the EPA
- Complete ongoing training with a full inventory of Induction activities.
Attributes of a Top Performer:
- Excellent organisation skills
- Attention to detail
- Team player
- Excellent communication skills
- Hardworking
You will have the following (essential):
- Experience of working in a fast-paced, high volume customer service environment
- Prior experience in a compliance-led administration role
- Determination to quickly develop a full understanding of apprenticeships and end-point assessments
- Excellent telephone manner
- Ability to simplify and communicate complex information effectively in writing
- Experience of working with Microsoft Outlook, Word and Excel
- Desire to get things right first time and to continuously improve
You might also have the following (desirable):
- Experience of working in a heavily regulated sector for example banking/insurance
- Experience of working in the apprenticeship/regulated qualifications sector
- Knowledge/experience of Warehousing, Transport and Logistics training
Join us and you’ll receive:
- £10,616.66 per annum (based on 17.5 hours per week per annum)
- 26.5 days annual leave (Pro rata) (3.5 of which are taken on fixed days determined by the company during the Christmas Shutdown) plus 8 bank holidays.
- Contributory pension scheme – 4.5% contribution by employer and 4.5% by employee which includes death-in-service benefit (2 x salary)
- Annual salary review
- Flexible working (staggered hours/flexitime/hybrid working – following the successful probationary period)
- Life Assurance (2 times salary)
- Free quarterly wellbeing workshop with an experienced external provider
- Free fruit at the office
- Discounted gym membership
- Access to a wide range of discounts and a wellness hub via Perkbox
- Training and development opportunities, including free access to unlimited online learning via the LinkedIn Learning platform
- A friendly, caring work environment
Why would you want to work with us?
We are a well-established business based in Telford but with an international client base – some of our customers include Sainsburys, Tesco, Coca Cola and Boots. We are a fast growing and ambitious organisation who employs a fun and diverse team of people. As our core business is centred on training, we value people development and progression for those who want it. Our core aim as a business is to make safety a top priority for our customers thereby ensuring that everyone who works for them gets home safely to their family each evening. If you want to be a part of that and the description above looks right for you then please apply.
Job Type: Part-time
Part-time hours: 17.5 per week
Salary: £10,616.66 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Flexitime
- Free parking
- Life insurance
- On-site parking
- Wellness programme
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Application question(s):
- Will you be able to reliably commute or relocate to Telford (when required) for this job?
- Do you have experience working within a regulated environment?
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Telford
Application deadline: 26/04/2023
Expected start date: 15/05/2023
