Cardnet Strategic Relationship Manager London, England
Lloyds Banking Group
Full Time
London, England
57048 - 71310 GBP ANNUAL Today
Job description
End Date
Wednesday 01 February 2023
Salary Range
£57,048 - £71,310Agile Working Options
Job Description Summary
The purpose of this role is to be responsible for the full end to end proposition of our Card Acquiring and Payments products to meets customers’ needs. They will act as a subject matter expert for customers and colleagues.
Job Description
At Lloyds Banking Group we’re driven by a clear purpose - to help Britain prosper. Across the Group, our colleagues are passionate about making a difference to customers, businesses, and communities.
Cardnet is Lloyds banking Group’s card payment acceptance service. We help businesses to take payment by credit or debit card in person, online and when the cardholder is not present. Cardnet is a joint venture between Lloyds Banking Group and Fi-Serve. Fi-Serve are one of the world’s largest card processors.
The Role
Joining Cardnet's Commercial Client Development Team as a specialist Relationship Manager, you'll be responsible for promoting the growing range of products and services provided by Cardnet directly with a Portfolio of existing “Bronze” customers with cards turnover of up to £75 million. You'll be responsible for establishing, managing, and developing long term profitable relationships with SME clients providing excellent customer service and maximising business opportunities.
In this field based role, no two weeks are the same. You'll use your exceptional self motivation and determination to effectively schedule your own time to meet your varied commitments.
A key focus of your time will be spent out in the field, conducting face to face meetings with existing customers from your Portfolio. Your strong relationship management skills will allow you to successfully manage c70 customers where you'll be responsible for retention of the portfolio as well as identifying ways in which to add value to the relationship through additional product offerings.
You'll have excellent negotiation abilities along with a real determination to deliver. Using your customer focused approach, you'll ensure that doing the right thing for customers is at the heart of all your recommendations and decision making.
What we'll need from you
Experience & Knowledge
- Full and extensive specialist knowledge of card acquiring payment and data solutions.
- Working knowledge of acquiring schemes, their drivers, industry dynamics, interchange, and future product service deliverables.
- An up to date knowledge of Industry related technical development.
- Knowledge of relevant third party suppliers (e.g. technology) and partners.
- Total awareness of the interests and relationships in existence within any prospective client.
- An exceptional profit performance record, ideally within a Client Relationship Management environment.
- Proven ability to build and maintain relationships at all levels.
- Proven success rate in negotiating at the highest level.
And in return...
In return for your dedication, you' enjoy our total commitment to your ongoing personal and professional development. As a valued member of the Cardnet and the wider Specialised Client Solutions team, you'll be given opportunities to grow and advance through training, development and progression opportunities.
As well as a competitive salary, you’ll receive:
- Discretionary Performance Share Award
- Generous pension contribution
- A flex benefits cash pot you can adjust to suit your lifestyle (4% on top of your basic salary)
- Private health cover
- Share schemes
- 30 days holiday plus bank holidays
Lloyds Banking Group is committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We're an equal opportunity employer and deeply value diversity within our organisation.
We've gained industry recognition including Stonewall Top 100 Employer, Top 30 Employer for Working Families, Gold Standard 2014 from the Business Disability Forum and Top 50 Employer for Women.
We'll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
