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Job description

We are looking for a full-time (37.5 hours a week) Band 2 Administrative Receptionist. The successful candidate would be joining a friendly, dynamic, professional multi-disciplinary team in a fast-paced admin environment and the post holder will be required to undertake a range of duties as part of the overall team.

The Receptionistwould be required to operate the telephone switchboard as the Single Point of Access (SPoA) for MAS on a daily basis from the office site in Alderney Community Hospital. This person must be able to demonstrate a compassionate approach and will require patience and high standards of communication in dealing with people who may be anxious or have cognitive impairments. The post holder will need to liaise with a range of colleagues in the Trust and the wider health and social care sector as well as carers and patients. They will also be able to support the admin systems and processes of the wider team.

The main skills and qualities are:

• A high standard of communication skills
• Verbal fluency and a high degree of IT literacy
• A professional, adaptable and flexible attitude
• An eye for detail
• Willingness to learn
• Able to work to deadlines
• A good team player
• Able to work from home flexibly as needed

Main duties will include:

• To operate the main MAS switchboard and provide the Single Point of Access reception cover on a daily basis or to take part in the phone rota that covers this function at times when the receptionist is unavailable
• To provide high quality administrative support to a team of health professionals, including appointment booking, diary management, ensuring accurate recording and storage of information
• To have a good working knowledge of Microsoft Office
• To have a minimum of RSA/OCR II Typing/word processing qualification or equivalent
• To ensure accurate record-keeping and updating information on the Integrated Electronic Service User System
• To be able to provide general administrative tasks such as scanning, photocopying, data gathering and data entry, room bookings, and other admin tasks as required

If you are an enthusiastic administrator with the right skills and experience for the role and would like to be part of a service that is adapting to meet the needs of people in the local community with Dementia thenplease read the associated Job Descriptions and Person Specifications to see if you are eligible to apply for either of these roles.

Employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.

At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

Potential for job share, if 2 applicants successful who can cover all 5 days.