Find More Than 10K+
United Kingdom Jobs

Transport and Admin Manager

We have an exciting opportunity for a Transport and Admin Manager to join our team based in Dartford. You will join us on a full-time, permanent basis and in return will receive a competitive salary of £45,000 per annum.

Here at Furniture Village, we have built a hugely successful retail business with a winning environment to work in, and we are delighted to have won Best Retail Family Business of the Year! We are caring, passionate, honest people who go the extra mile and make brave decisions to ensure our customers are always delighted with our service.

Key Responsibilities of our Customer Fulfilment Transport and Admin Manager:

• Providing an exceptional customer experience that culminates in strong NPS and Trustpilot scores.
• Ensuring the swift and satisfactory resolution of any complaints or queries and affect change to avoid a repeat occurrence.
• Regularly reviewing the CSC traffic light system to ensure all levels of communication are directed to and addressed by the correct department.
• Supporting the Transport Team Leader in delivering full compliance to the information recorded on Dispatch Track
• Managing all supplier related activities and communications
• Supporting the GM with people management practices as required i.e., recruitment, probation management, development, absence management and any disciplinary procedures, etc.
• Ensuring the required training takes place whether on the job, via the LMS or through team attendance at company run programmes to maximise performance.
• Ensuring your team obtain outstanding balance payments from all customers prior to delivery or checking for Interest Free Credit arrangements as applicable.
• Completing all banking procedures accurately and in line with policy including reconciling delivery notes and check balances against receipts, petty cash controls
• Support the transport fulfilment team leader in achieving the transport financials including van efficiencies, overtime, agency, and contractor spend

Key skills and attributes we are looking for in our Customer Fulfilment Transport and Admin Manager:

• The ability to establish effective relationships and build sustainable high performing teams.
• Demonstratable knowledge and understanding of key business areas - Financial, Sales, Marketing, HR and Operations and uses this knowledge to make good judgments and quick decisions.
• Demonstratable ability to analyse and assess likely outcomes, evaluate options, and decide on an appropriate course of action quickly in a fast-paced environment.
• Accountable and focused on achieving results.
• Actively practices self-development to build their skills, abilities, and behaviours.

If you feel you have what it takes to be our Customer Fulfilment Transport and Admin Manager then click “apply” today, we look forward to hearing from you!

Furniture Village is an equal opportunities employer, and all offers of employment are made solely on merit.