operations manager London, England
Job description
We are driven by service through PASSION, PEOPLE & PURPOSE. A Family of Brands making travel matter for over 100 years.
The Travel Corporation is made up of a team of individuals with a shared goal of delivering exceptional travel experiences that make a positive difference. We’re leading the way in responsible travel, unique rich local experiences, and are dedicated to making sure travel is easy and enjoyable. We’re seeking new talent to elevate our team and can’t wait to hear from you. Get in touch.
The Role At A Glance
We are looking for highly motivated individuals to join our Operations Administration Department based in Central London (Victoria/Hyde Park Corner area). You will be responsible for managing a small team and supporting the departmental management structure whilst providing operational and administrative support to colleagues in the office and our Travel Directors on the road.
This role will give the successful candidates the opportunity to learn more about the fantastic brands that we support plus provide an amazing opportunity to grow personally and professionally within a business that really takes pride in its people.
HOW YOU’LL WORK
We’re energized by all the opportunities of the new world and are proud of our inspiring global workplaces. We look to inspire teamwork, collaboration, and passion for creativity.
We offer a flexible work environment - in person in exciting offices and virtually with leading technology.
Working together across markets, teams and disciplines ensures everyone has a voice and everyone is part of our industry-leading brands. Irrespective of where you are, we cultivate environments where everyone contributes and everyone flourishes.
PERKS
- After your first year you qualify for: Annual travel credit of £1,050 to travel on any one of our core travel brands. 2 weeks a year where you can work from anywhere in the world, your choice.
- To grow – we offer a global training calendar, with a mix of virtual, in-person, and e-learning courses.
- Business wide and departmental social calendar
- Giving back - we give you two paid work days each year to volunteer to make a difference in causes that are close to your heart too. We believe that travel is a privilege, but with that privilege comes the responsibility; to ensure we have a positive impact on the places we go, the people we meet, and the wildlife we enjoy. We ensure that travel is a force for good and that we MAKE TRAVEL MATTER®.
POSITION SUMMARY
Key Responsibilities
- Supporting the department management team with the day to day operation
- Supporting and coaching a small team within the department - Encourage team work and a positive working environment, team building activities
- Taking ownership and being the “go too” person for certain processes
- Booking services for groups (sights, museums and other travel attractions)
- Arranging logistical plans for guests such as transfers, train journeys, ferries
- Weekly communication with ‘Airport Hosts’ in our key gateway cities
- Communicating with suppliers
- Building components/contracts in our in-house system ‘Tropics’
- Liaising with Travel Directors before, during, and after the trip to ensure the trip runs successfully
- Support overseas sales offices with any queries related to itineraries and services provided
- Preparing and dispatching Travel Director documentation
- Communicating hotel changes to Travel Directors
- Assist with stock inventory and stock replenishment
- Assist with checking the Daily Action Report to check new bookings/late cancellations
- General administration duties
- Provide exceptional advice and general support to the new team members, assisting them throughout their first weeks/months but also supporting the existing team
- Leading the team and overseeing tasks to ensure that deadlines are met
- Helping to establish areas for improvement across the department
- Assist with improving internal processes to maintain integrity and relevance of systems in place
- Apply departmental policies / procedures consistently according to the Company standards and requirements
- Helping in the co-ordination and management of any emergency situations (Operations Emergency 24 hours phone – on rotation basis)
Competencies
- Pro-active with a positive and can do attitude with a want to learn and progress
- A passion for organising and ensuring a first class customer experience is delivered always
- The ability to navigate multiple deadlines on a regular basis
- Can do attitude with a want to learn and progress within the department
- Team player and willingness to help others when required
- Excellent communication skills
- A keen eye for detail with the ability to prioritize
Experience
- Four plus years in a similar role within the Travel + Tourism sector
- Previous people management experience is a bonus
Other Requirements
- Fluency in English, spoken and written
- The right to work in the UK.
- The individual must have a level of physical fitness to enable them to carry out regular daily lifting of objects weighing up to 12Kg.
- The position is full time 9am – 5.30pm but hours will include some early mornings or evenings on a rotation basis. Note emergency cover for Saturdays + Bank Holidays maybe required
What we will offer
- Salary: £33,000 to £35,000 pro rata
- Hybrid working model
- We are flexible with the start date for the right candidates (immediate start dates are available)
Job Types: Full-time, Permanent, Fixed term contract, Temp to perm
Contract length: 12 months
Salary: £33,000.00-£35,000.00 per year
Benefits:
- Company pension
- Employee discount
Schedule:
- Monday to Friday
- Overtime
- Weekend availability
Ability to commute/relocate:
- London, Greater London: reliably commute or plan to relocate before starting work (required)
Experience:
- Management: 1 year (required)
Work Location: In person
