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As one of the world’s largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions – we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to become better every day. If you are looking for a firm where you can build a future and make an impact, then RSM is the place for you.

Overall job purpose

To provide an enthusiastic, effective and efficient administration service and to ensure that internal and external clients receive a quality service in all respects.

Responsibilities

Administration

• Department post – incoming & outgoing
  
• Forwarding general correspondence to clients
  
• Printing, Binding, Scanning and Photocopying documentation
  
• Arranging seminars, workshops etc
  
• Assisting with client and networking events
  
• Ordering of stationery and consumables as required
  
• Liaise with Facilities Supervisor/Fisco as required
• Playing a key role in supporting your line manager and wider admin team with all facilities matters performing to the office e.g. advising manager of faults and repairs which need attention, liaising with contractors onsite

Reception Cover Responsibilities

• To answer all incoming calls in a timely fashion and announce calls
• To greet all visitors coming into the reception area with the utmost professional courtesy and respect
• To book meeting rooms, liaise with all RSM staff and co-ordinate the booking system to ensure it is kept up to date
• To set up meeting rooms (layout/screen/projector/lectern etc) and restore the room to standard set up after use
• To ensure all meeting rooms are fully equipped with relevant RSM collateral (note pads, pens, flip charts, computers, IT screens etc.)
• To prepare refreshments for meetings and office events
• To order lunches and canapes for events as required
• To support office events when required (may include some early mornings and late afternoons with notice)
• To book couriers, flowers, taxis for clients and staff as required
• Book travel/hotel accommodation for RSM employees
• To manage incoming/outgoing post requirements for the office
• Ad hoc administrative duties as and when required
• Performing regular stocktaking of office consumables ensuring that supplies are kept, topped up and replenished through the day
• Performing fire marshal duties as required

Filing & Archiving

• 
  To enter information accurately on MS Excel Spreadsheets and on other electronic systems
  
• To follow all company policies in accordance with the RSM rules regarding confidentiality of client papers
• To safeguard all client data and information in all formats
  
• To deal with all requests regarding access of files and to keep accurate records of files signed out and ensure documents are retained and destroyed in accordance with RSM policies

Personal and professional qualities

Essential:

• 
  Excellent communications skills
• Excellent customer service skills
• Strong team working ability and a positive, enthusiastic attitude
• Demonstrate experience with MS Word, MS Excel, MS PowerPoint and related programs
• Ability to remain discreet working with confidential matters
• Forward looking thinker, who actively seeks opportunities and proposes solutions in a timely manner.
• Commitment to, and enthusiasm for, client service and delivery
• Ability to work co-operatively and effectively within the team and the organisation
• Ability to manage multiple tasks simultaneously, solve problems, manage and meet the deadlines and maintain a high quality of work.
• Possess a personal presentation that reflects a professional image and the values of the organisation
• GCSE English and Maths

Desirable:

• Flexibility is required and an ability to remain calm under pressure
  
• Possess adaptability to manage changing work requirements and varying volumes of work

Diversity and Inclusion at RSM
At RSM, we want to create a strong sense of belonging so that people of all identities, backgrounds, and cultures feel they can bring their true self to work. Our clients come from all walks of life. We aim to achieve that same diversity of background, experience and perspective in our own teams, so that we can genuinely understand our client’s needs. Diverse teams bring a broader range of ideas and insights to work. That’s why we’re working together to ensure our firm’s principles and processes support a firm culture that embraces difference and strengthens inclusion.
At RSM we work hard to create an environment where our people can make a difference - to themselves, their career, their teams, and to the success of our firm and clients. We support all our people to work flexibly, to manage their family and other responsibilities alongside their work commitments; we believe this is key to achieving an inspiring and fulfilling working environment.