administrative assistant Norwich, England
Job description
The Nuclear Medicine department at Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUHFT) is looking for a highly motivated, dedicated, and enthusiastic Radiology Admin & Clerical Assistant to join our multi-disciplinary team.
We are looking for someone who is passionate about providing an exemplary administrative service for Nuclear Medicine and PET-CT, to work as part of a dynamic team helping to a deliver a safe and effective service for the Nuclear Medicine team at the Norfolk and Norwich University Hospital NHS Foundation Trust (NNUHFT).
Applicants will be able to work in a systemic and methodical way, using on their own initiative, be conscientious, and have excellent interpersonal communication and customer care skills. Applicants will have a keen eye for detail, with the ability to remain calm under pressure and prioritize workload. Full training and mentorship will be provided.
The successful candidate will be working within a small, experienced team to provide important administrative cover. The advertised part time hours (may be room for flexibility) are;
Monday: 09:00 – 15:00
Tuesday: 09:00 – 15:00
Wednesday: 09:00 – 15:30
NNUH sits at the centre of acute healthcare delivery, surrounded by the beautiful landscape of the Norfolk Broads and the sweeping, sandy beaches of the Norfolk coastline. The Hospital is close to the vibrant and historical City of Norwich providing entertainment and fantastic shopping facilities.
As post holder, your duties will include:
- Schedule Imaging appointments for the Nuclear Medicine department. This includes calling patients to agree the appointment date and time, giving directions and providing relevant information in preparation for their scan.
- Answer incoming calls in a timely manner, working with the team to manage voicemails and emails, assisting patients, staff, and healthcare professionals with queries.
- Perform administrative and office-based tasks to support the nuclear medicine and PET-CT service.
- Support and work collaboratively with the multidisciplinary team in Nuclear Medicine.
- Perform other administrative and clerical duties to support the nuclear medicine team, and radiology as a whole.
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
- To undertake all reception duties, as required, in a pleasant and courteous manner with patients, visitors and other hospital staff.
- To liaise directly with Allied Healthcare Professionals and other members of the multidisciplinary team, relaying information accurately and promptly.
- To undertake and update Soliton, ICE and PAS training to enable the post holder to carry out their duties accurately and efficiently to ensure the efficient running of the department.
- To be able to check ICE for electronic requests and deferred orders and register new patients on PAS in a timely manner to ensure the efficient running of the department.
- To undertake PAS training to enable the checking, amending and registration of patient demographic details as necessary and the checking of patient activity within the hospital, including changes to clinic appointments.
- To input and scan all paper referrals into Soliton (RIS) accurately and promptly to ensure information is up to date.
- To greet patients, check referral details, record/verify the attendance on Soliton (RIS) and direct to the waiting area.
- To greet pre-booked patients, locate and validate appointment referrals details on Soliton and direct to the waiting area.
- To use electronic work lists to schedule patient appointments according to clinical priority, associated waiting times or future clinic dates ensuring all capacity is utilised.
- To schedule patient appointments in turn and according to their clinical priority either by phone or by letter ensuring they are booked into the correct scheduling location according to the availability of staff. To flag to immediate manager when there is a capacity shortfall that would result in patients breaching targets.
- To enter appointment details on the Radiology Information System (RIS) and generate appropriate appointment letters complying with booking standards in the time restraints set.
- To deal with and action as appropriate, incoming mail and ensure that all outgoing mail is taken to the central collection point by the end of each working day.
- To deal with queries and telephone enquiries from all levels of staff, patients, relatives and other professional bodies in a timely and courteous manner. To be able to cope with people in different emotional dispositions and diffuse situations, sometimes stressful, which could lead to complaints.
