Administrative Assistant Dartford, England
Job description
This role provides direct administrative support to our in-patient care and home treatment teams, the successful candidate will work closely with the teams providing up to date information for wards managers, updating performance boards, co-ordinating information, typing, monitoring patient surveys as well as keeping these very busy wards/teams running smoothly.
Provides a flexible resource to support teams in the provision of services to include organisation of work for self and may have front line contact with service users, carers, the general public or other external stakeholders and internal colleagues. You will support one or more team(s). The focus of these posts may be on a variety of tasks including volume typing mainly from digital dictation, data inputting, copying, filing, ordering of supplies, checking and coding of invoices and reception duties.
- Responds to requests and provides information to external and internal queries from staff, patients and other departments including signposting to appropriate service or individual.
- Providing telephone support for the Hospital.
- May participate in collation of feedback in relation to service user experience of our services.
- Uses electronic communication systems eg email in accordance with Trust policy.
- Will be responsible for the scheduling of appointments, including Care Programme Approach, Professionals’ and Best Interest Meetings.
- Inputting of information for report writing and updating of records and databases, including regular auditing.
- Formatting of spread sheets using basic Excel skills.
- Able to type correspondence from digital and handwritten notes.
- Use of general office equipment eg photocopier, fax, shredder, laminator, scanners, printers etc.
- Distribution of information, in both soft and hard copy.
- Supports the Admin Team, Management and Wards in any and all tasks.
We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.
The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.
You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.
The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.
Expected to advise patients, carers and visitors as first point of contact in order to direct their enquiries to the relevant department.
Responsible for maintaining stock of office supplies, through escalation to senior administrative staff.
Responsible for the day-to-day running of ward and reception administrative and duties.
Ensure filing is kept accurate and up-to-date.
Ensuring documentation is uploaded to the patient’s electronic files.
General upkeep of the reception office and reception displays, as well as the reception office.
Ensuring the booking of interpreters as and when required.
Please see job description for full details.
