program coordinator Washington, DC
Job description
Get to Know American University
At American University we value open and honest inquiry, servant leadership, and the affirmation of the human dignity of all. We envision a thriving AU community where individuals of all identities and experiences are understood, appreciated, and fully included, and where equitable treatment, opportunities, and outcomes prevail.
Our diverse community of students, faculty, and staff represent every state and more than 150 countries. Our internationally recognized faculty are today's thought leaders in the areas of public policy, law, the arts, communications, international development, and more. Our staff are innovative, service-oriented, and dedicated to moving the university towards achieving its strategic goals. We are committed to an excellent experience for all of our students, faculty and staff and share a passion for creating change through our knowledge and our work.
Learn more about American University by clicking here.
About the Department/Unit
Summary/Objective
Essential Functions
- Front-desk Service, Supervision, and Scheduling: Staffs and oversees the front desk, which serves as the first point of contact for a variety of clients. These include external clients, such as students, parents, faculty members, and scholarship program representatives, and clients internal to the Career Center, such as career and internship advisors.
- Project Management: Organizes student scholarship information sessions. Arranges faculty committees and interview panels on behalf of national finalists and applicants for multiple scholarships, such as the Truman, Rhodes, UK and Boren scholarships. Assists the office’s Associate Director with organizing and running large events, including the opening dinner for the Early Identification Program and our end-of-year reception.
- Marketing and Publicity: Prepares and maintains the Office’s primary calendar. Anticipates and publicizes campus and national competition deadlines, advertises workshops and EIP events, and reserves spaces (in person and virtual).
- Technology: Maintains the Office of Merit Awards’ webpages. Manages the Scholarship Document Scanning Application to preserve candidates’ application materials. In consultation with the Career Center’s Systems Coordinator, implements technical systems, processes and equipment that will support the mission of the office.
- General Administration and Other Duties as Assigned: On behalf of Merit Awards staff, and in coordination with the Career Center’s Budget & Personnel Specialist, handles telecommunications requests, physical plant issues, equipment repairs and supply purchasing. Takes part in Career Center-wide activities as needed.
Position Type/Expected Hours of Work
- Full Time.
- Coordinator/Analyst B.
- Non-Exempt.
- This is a union eligible position.
Salary Range
- $25.00 - $28.00/hour; to commensurate with experience.
Required Education and Experience
- Bachelor’s degree or equivalent in education, training, or experience.
Additional Eligibility Qualifications
- One to three years of relevant professional experience with an emphasis on customer service.
- Exceptionally strong organizational, writing and editing skills.
- Ability to interact diplomatically with faculty members and scholarship foundation representatives.
- Understanding of and desire to serve academically high-achieving students.
- Proven track record of reliability and superior attention to detail.
- Solid computer skills, including proficiency with Microsoft Word and Excel.
- Experience with Outlook, Qualtrics and learning management systems such as Canvas.
- Experience in a higher education environment.
- Experience with social media management.
Benefits
AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options.
Union Eligibility
This position is part of a collective bargaining unit represented by SEIU Local 500. That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500.
Other Details
- Hiring offers for this position are contingent on successful completion of a background check.
- Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.
- Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Current American University Employees
If you are a current employee at American University, please log into AsuccessfulU through the myAU portal. Once in AsuccessfulU, please select the Careers tile which will take you to our internal career page.
Contact Us
For more information or assistance with the American University careers site, email [email protected].
American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.
