Administrative Assistant Basingstoke, England
Job description
Job Details
Job Title: Victim & Witness Care Administrator - HC609414
Location: Portsmouth or Basingstoke
Salary: Scale 3, £21,432 - £22,677
Hours: 37 hours per week
Contract: Temporary until 31.03.2025
Closing date: Sunday 18th June 2023 at 23.59 hours.
Information for Internal Staff who wish to apply for this role as a secondment
Internal Secondment Declaration Form
If you would like to apply for this temporary post as a secondment you must have the prior approval of your current Line Manager and Head of Department. Please therefore ensure you have completed the ‘Police Staff Internal Secondment Declaration’, and forwarded it as instructed to obtain their sign-off. This step must be completed so the form is submitted as part of the application process, prior to the vacancy’s closing date. Your declaration form should be uploaded alongside your application form. Please note that completion of this declaration is required whether or not your application is supported. Lack of managerial support will not prohibit you from applying, but it may have implications on your employee status. As a result you should consider this fully. Such applications will be treated on a case-by-case basis and following consultation with the Head of HR & OD, as per the Secondment guidance.
Job Purpose
The successful candidate will perform a range of administrative tasks on behalf of the Victim & Witness Care Unit which help support victims and witnesses through the Criminal Justice System.
1. Create, update and maintain records held on the relevant computerised and manual filing system(s) throughout the department, ensuring that the information is accurate, up to date, accessible and compliant with local, regional and national guidelines.
2. Quality assurance of any information that is received, ensuring the accuracy and consistency of the data. Evidence and escalate any identified issues and, where appropriate, provide advice to support improvements in information quality.
3. Develop a thorough understanding of the relevant legislation and procedures to support the processing of the required legal documentation in line with any service level agreements that are in place.
4. Provide general administrative support to the Criminal Justice Department, including managing enquiries and, as appropriate, directing more complex enquiries onto the relevant area for resolution.
5. To research and provide information and statistics to stakeholders using the appropriate systems in line with legislative and operational requirements.
6. Regularly liaise with multiple internal and external stakeholders to ensure an efficient and effective service is provided.
7. Assist in the development and maintenance of IT systems and administrative processes to ensure that information and workloads are managed effectively.
8. To monitor incoming workloads through the management of the team mailbox and the Two-Way Interface (TWIF), assisting in the allocation of work to the Victim & Witness Care Officers in a timely manner.
9. Ensure that any information is disclosed to authorised personnel only.
10. To be responsible for the management and maintenance of spreadsheets within the Victim & Witness Care Unit, including, but not limited to, the collation of performance data.
11. To give regular and effective service.
For more information on the role profile, click here.
Essential Qualifications
Educated to QCF Level 2 (3-5 passes) or to have undertaken work experience deemed to have brought the postholder to a comparable level.
Essential Experience
Proven experience working in a busy administrative environment, undertaking administrative tasks to a high standard.
Competencies
We are Emotionally Aware Level 1
We Take Ownership Level 1
Integrity
Public Service
Candidate guidance for completing an application form.
Contact details for an informal discussion
Please contact the Recruitment Team at [email protected] or call 01962 84643.
Please note that the email address you supply when submitting an application will be used for contact throughout the full lifecycle of that vacancy. You will not be able to amend your contact details. You should therefore ensure that you choose an appropriately accessible email address, being mindful that the process may take several months for some roles.
Hampshire Constabulary is an inclusive employer and strives to have a workforce representative of the communities we police and serve. We recognise that we are not fully representative and are working to address this imbalance through a variety of initiatives.
The Equality Act 2010 allows us to promote equality within Hampshire Constabulary by adopting Positive Action to support people from under-represented groups. Our aim is to recruit talented people with a diverse range of skills and experience and welcome applications from all sections of the community. Our Positive Action team are available to provide support through the application and assessment process by contacting: [email protected]
The Disability Confident campaign aims to remove barriers, increase understanding and ensure that people have opportunities to fulfil their potential and realise their aspirations. We will accommodate requests for reasonable adjustments where possible throughout our recruitment and promotions processes and encourage anyone requiring reasonable adjustments to disclose this at the earliest opportunity.
About Hampshire Constabulary
CEO: Olivia Pinkney
Revenue: $25 to $50 million (USD)
Size: 1001 to 5000 Employees
Type: Government
Website: www.hampshire.police.uk
