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Are you a well-organised person looking for a fantastic opportunity to develop your career in a fast-growing social impact start-up? At Good Life Sorted we're professionalising home help for elderly people and are looking for a technically-literate Administrative Assistant to manage the Helper recruitment and onboarding pipeline and support the team in various administrative tasks.

About Good Life Sorted

Launched in 2019, Good Life Sorted (https://goodlifesorted.com and their families with hand-picked local Helpers, who provide a range of home help services like light cleaning, welfare checks, laundry, shopping, dog walking, meal preparation and above all, companionship. Following a successful launch we are growing our team and embarking on our next phase of rapid expansion. We received the Great British Entrepreneur Award in 2021 for Disruptor of the Year.

Key responsibilities

• Manage the recruitment and onboarding pipeline for all Helpers.
• Coordinate the interview schedule for Helpers.
• Ensure our CRM is updated and it used properly by everyone.
• Ensure all recruited Helpers complete the onboarding steps smoothly and quickly, including DBS checks, reference checks and training.
• Identify process bottlenecks and engage with other team members to implement improvements.
• Provide support to prospective Helpers (via phone, text and email), addressing their queries and pointing them to relevant resources.
• Create reports to measure helper recruitment status against targets.
  
• Assist the Customer Experience team with setting up customer payments.
• Send anniversary gifts and cards to Helpers and Customers.
• Assist the team in other areas, such as answering calls, invoicing and data entry when needed

Required skills & knowledge

• Degree educated, or A-Levels (or similar) plus relevant work experience
• Experience in team/office/HR administration, ideally in a start-up
• Strong technical skills with the desire to embrace new systems and the ability to influence the development of new tools and platforms
• Ability to develop and use reporting and performance metrics

About you

• Enjoy working in a fast-paced, start-up environment with a willingness to roll your sleeves up and support all areas of the business.
• Highly self-motivated, with a positive 'can-do' attitude and a flexible approach.
• A calm and empathetic approach when under pressure, great listening skills and a high degree of emotional intelligence.
• Exceptional organisational skills with strong attention to detail.
• Excellent phone manners, good written communication skills and the ability to build constructive relationships.
• A desire to take on a role with a social purpose that improves the lives of our elderly customers and provides well-paid, rewarding and flexible work for our helpers. Reporting to the CEO, this role is a key member of a fast-growing team. You will have the opportunity to shape the role and grow your career at this exciting start-up which is revolutionising how we support elderly people to stay happy and independent in their homes.

This full-time role will be based at our London office (Aldwych). Flexible/hybrid working will be considered. Due to the nature of the r explaining what attracted you to the role and ole, the successful candidate will need to undertake an enhanced DBS check.

We are looking forward to receiving your application. To be considered for the role, a cover letter explaining what attracted you to this specific role is required.