administrative assistant Norwich, England
Job description
About us
Founded in 1982, FreshGround is a workplace coffee company based in Norwich and operating in London and Manchester. We believe that good workplace culture starts with great coffee. We help organisations to inspire team happiness and productivity by delivering and exceptional coffee experience.
Our work environment includes:
- Modern office setting
- Growth opportunities
- Lively atmosphere
We are seeking an experienced Sales & Contract Administrator to join our team. The successful candidate will provide a proactive sales and contract administration service to all teams and professional support to management team members. This position requires excellent communication and organisational skills, as well as the ability to work independently and efficiently.
Responsibilities:
- Taking telephone calls in professional manner
- Sales managment in processing orders and dealing with any consumable queries.
- Customer service support, assist with any Customer queries.
- Handle Sales/Account Queries,
- Facilitating carrier collections and returns.
- Be the Customer eccentric champion.
- Complete credit checks on all new and potential clients
- Open all new customer accounts, capturing all necessary information
- Prepare and process all new contracts and set up service and maintenance agreements
- Raise day-to-day rental invoices and credits (following installation & termination process)
- Assist with general account queries
- Process all termination requests
- Managing relevant sales inboxes
- Filling contract and termination documents on the relevant system
Additional tasks include...
- Data cleansing and system updates
- Various admininstration ad-hoc duties
- Cover Contract Admininstration Position where required with processing contracts and any related activities.
Job Type: Full-time
Salary: £25,000.00-£30,000.00 per year
Benefits:
- Additional leave
- Company pension
- Flexitime
- Free parking
- Sick pay
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Norwich: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 2 years (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
