Admin / Customer Service Assistant Watford, East of England, England
Job description
Love gadgets, computers, phones, films or games? CeX is the place for you.
eCommerce is the online branch of CeX - offering customers the opportunity to buy and sell from CeX from the comfort of their own home. We are passionate about our stock, our customers, and our colleagues.
To find out more about CeX please visit our website: webuy.com
JOB DESCRIPTION
As a member of our Admin / Customer Service team you will be communicating directly with customers, stores and our internal departments via email to resolve issues and provide administrative support to the rest of the eCommerce department. You will be responsible for:
● Answering customer queries.
● Providing eCommerce support to our network of stores and other internal departments.
● Resolving customer issues.
● Processing refunds and replacements.
● Representing eCommerce in a positive and professional manner.
● Working towards quantitative and qualitative KPIs.
● Processing customers sell to orders.
In return we offer generous incentives, exciting benefits and fantastic career opportunities in an innovative, rapidly expanding, global business across four continents.
WHO WE ARE LOOKING FOR
Previous experience is not necessary, as full training will be provided. If you consider yourself to be the following, then you might be just the person we are looking for:
● Passionate about delivering great customer experiences.
● Computer literate and in possession of excellent written communication skills. ● Self-motivated and a keen learner.
● Enthusiastic about working in a target-driven environment.
LOCATION
Our warehouse is located in North Watford, within walking distance of Watford Junction station and with good travel connections to North London and South Hertfordshire.
Job Type: Full-time
Salary: Up to £10.50 per hour
Application question(s):
- Are you eligible to work in the UK?
- It may be a requirement for this role that you will need to work weekends, are you prepared for that?
- Have you got any previous experience that is relevant to the position you are applying for? If so, please tell us about it
- Tell us about the last time you were in a CeX?
- Have you ever worked for CeX before? If yes, then tell us about it...
- Why do you want to work for CeX?
- Our next step is a brief phone interview (5-10 Minutes), are there any times you will be unable to answer the phone? (We will not contact you during this time)
- Are there any reasonable adjustments you'd like to be made for your interview? If yes, please detail below..
- Are you happy to allow CEX to use your responses to better their internal process?
Work Location: In person
