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Job Description

Position Summary:

Do you have excellent Italian language skills and are you based in the Glasgow area? If you are also a positive team-player who likes to be busy and would enjoy a mix of office and at-home working, then we will provide the necessary training. Apply for this role today to avoid disappointment!

The role would suit a candidate with excellent rapport building, strong verbal and written communication with the ability and passion to achieve important metrics.

Key Responsibilities:

• Perform and evaluate credit checks on new customer accounts according to company policy
• Check and maintain credit limits in place for all accounts within the designated countries and company policy within Sarbanes-Oxley requirements
• Proactively contact customers, primarily by telephone, regarding payments to ensure invoice processing and timely payments have been scheduled; plan and prioritise customer calls regularly to improve collections on the largest open invoices
• Ensure collection software is always updated with regards to actions taken, follow-ups needed, query reporting and most recent customer contact details
• Update ERPs manually - credit limits, placing accounts on hold etc.
• Work with local Sales, Customer Services and Team Leader to tackle problem accounts and decide when accounts should be on hold
• Carry out appropriate hold activity directly on allocated accounts; observe all accounts placed on hold within designated credit management countries, ensuring the release of orders once payment is received, or when appropriate evidence is secured. Liaise with other departments and communicate credit hold decisions to relevant business divisions / departments
• Allocate credits on a regular basis in consultation with Cash allocation team, Customer Services and customers
• Log, review and follow up on customer complaints by collaborating closely with the relevant functions to ensure timely resolution
• Assist with the company’s e-invoicing process, if relevant
• Assist the cash application team where needed
• Ensure the performance of all tasks is carried out in line with company policies, internal controls and Sarbanes-Oxley requirements
• Various ad hoc responsibilities/tasks may be assigned from time to time by Team Leader

Skills Required:

• This position interacts with different levels of internal and external customers, and therefore requires good interpersonal skills, judgement, tact and subtlety within troubleshooting problems and communicating status
• A high level of proactivity to contact customers, via phone and email communication to overdue debt is required
• Initiative and organisation skills are valuable to ensure the timely completion of a large volume of work
• Excellent interpersonal and communication skills (both written and verbal), along with demonstrated ability to build positive professional relationships
• Positive and professional attitude and readiness to embrace challenges and own development

Minimum Requirements/Qualifications:

• Educated to higher / standard grade level
• ICM qualification is helpful, but not required
• Previous experience ideally operating in a lively accounts or customer service function taking care of Government as well as Commercial customers is required
• Attention to detail and accuracy is required
• Relevant software application proficiency strongly preferred (e.g. Oracle E1, SAP, CForia, etc.)
• Excellent digital literacy and knowledge of the Microsoft Office software (Outlook, Excel, PowerPoint, Word, etc.)
• Fluent in English and Italian