account manager Remote
Job description
Who We Are:
Vori Health is an award-winning, nationwide, virtual-first, musculoskeletal medical practice focused on evidence-based care that treats the whole person. Using a unique care model to help patients find the best path forward, Vori Health connects patients to a trained care team that includes a nonoperative physical medicine physician, a health coach navigator, and a physical therapist who manage the initial patient assessment and then work to coordinate all aspects of care. We are on a mission to empower humanity to lead a healthier life.
The Account Manager role is a fast paced, multifaceted position that drives the day-to-day success of Vori's partners/clients and our world-class care delivery team. The Account Manager plays a leading role in establishing close, collaborative relationships with our client and strategic partners demonstrating success of Vori programs through client strategy, member engagement and savings/ROI. The Account Manager will monitor and optimize desired outcomes of our external partners and identify any at risk clients/partners. The Account Manager will work cross functionally with internal partners to support the seamless delivery of clinical services to patients, create and streamline processes and workflows as well as increase scalability. This role also helps to ensure that we are building a system—both internal to Vori and in collaboration with our strategic partners-that is as sustainable and scalable as it is effective.
The Account Manager must have a passion for delivering truly exceptional experiences to our clients, partners and patients through service design and operational excellence. This role is well-suited for someone who authentically enjoys building relationships with others at all level, including clients, partners, and internal colleagues. You find deep satisfaction problem-solving in constantly evolving environments - in fact you seek complex challenges that raise the bar for quality service in healthcare. You understand the needs of the customer to develop strategic initiatives to drive outcomes and revenue. You must be able to communicate effectively with both internal and external stakeholders clearly and concisely.
What You'll Do:
- Essential Functions:
- Establish productive, professional relationships with key stakeholders and decision-makers within assigned employer, health plan and TPA organizations and serve as Vori's ambassador
- Monitor and report on outcomes of client and strategic partners ensuring the success of the relationship
- Proactively assess, clarify and validate client/partner needs
- Partner closely with the Sales team to identify new expansion opportunities and secure client renewals
- Identify critical drivers of client/partner performance and coordinate cross-functional initiatives to drive optimal financial and satisfaction outcomes
- Field and appropriate triaging of inquires or issues
- Coordination of key client/partner meetings and events
- Procurement and delivery of marketing communications calendar, collateral and other materials in partnership with the Marketing team
- Embrace and contribute to the continued evolution of the Customer Success Team
- Embody Vori's core values and promote team member engagement, well-being, and performance through design and management of practice operations
- Supervisory Responsibilities:
- N/A
- Perform other projects and duties as assigned
Who You Are:
- Required:
- 3-5 years' experience in healthcare client success, preferably in care delivery
- Deep knowledge of key healthcare business functions and the standard processes used within them
- Proven track record in leading client strategy, high client retention and satisfaction, working and leading cross functional teams for process or operational improvements
- Hands-on experience working with business and healthcare technologies
- Comfortable in navigating expansion and renewal conversations with small to large strategic organizations
- Experience with defining performance/operational metrics, defining data collection workflows, and conducting analysis and dash-boarding with data pulled from operational systems
How We Hire
- Apply: Submit an application.
- First Hello: Phone interview with a Talent Acquisition Specialist.
- Meet Your Leader: Discuss your background and explore a relationship with you would report to.
- Meet the Team: Be introduced to prospective team members. For IT positions, this will be a technical interview.
Equal Opportunity
Our patients come from all backgrounds and so do we. We work to ensure our company reflects those we serve and draw from the differences in who we are. If you share our values and passion for inclusivity, we welcome you. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Applicants must be authorized to work for any employer in the US or Canada.
We are unable to sponsor or take over sponsorship of an employment visa at this time.
