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Field Based Account Manager – New Homes

Reporting to: Area Director

Responsible for agents based in: Patch - Oxford / Reading / Cotswolds / Chilterns

Workplace: Field based/Home-based

One website. 2.5 billion visits in a year. 65 million leads sent to our customers. Unlimited opportunities for you to grow and develop.

At Rightmove, we care just as much about HOW you do something as what you do. That’s why our core values are called “Rightmove Hows”. Here’s just a few:

• Building great teams, because Rightmove is people
• Driving improvement, we can always be better
• Taking responsibility and make things that matter happen

If those things make you sit up and take notice – then sounds like you might be a Rightmover in the making.

A day in the life of an account manager...

• To achieve individual sales revenue and activity targets.
• To convert new business prospects in the region
• Responsibility for maintaining business and growing the area
• To design strategic account plans that are tailored to each customer.
• To be able to follow through to conclusion each element of their strategic account plan
• To manage the customer base to deliver first class account management with regular and timely review meetings and feedback to your team and Management.
• An ability to present to large groups when needed
• To ensure that all accounts have a clear understanding of Rightmove products and pricing structure and to deliver value-added solutions against their business needs
• To liaise with internal support functions such as Customer Services and Finance to ensure smooth management of the billing & administration process for your customer base, plus the provision of any supporting sales reports.
• To interpret data and information in review meetings with customers enabling them to better understand their business and market/s
• To manage the day-to-day relationships with external parties in support of company objectives and policy
• To drive the satisfactory resolution of customer queries and disputes, e.g. in relation to aged debt and invoice queries.
• To be a positive role model and ambassador of Rightmove company values and behaviours.
• To take responsibility for self-development to support the achievement of personal objectives while being part of a team

Overall, if you hear an objection or get challenged and you automatically think, “This is my opportunity to make a difference”, Rightmove could be the place where you kick your career into gear.

You care for our customers, we’ll care for you…

We know how important your home life is to your wellbeing. So we’ve got benefits to help carry the Rightmove feel-good factor through to every aspect of your life. Here are some examples of our benefits:

Training

• 5 week specialist induction course with practical, hands on experience, including shadowing successful account managers
• Regional and national meetings to bring together the entire Account Management team for ongoing development and support
• Regular coaching days

Health

• Private Health care for you and your immediate family with extra perks
• Cash plan for dental, optical, physio and much more

Money

• Contributory stakeholder pension
• Optional sharesave scheme
• Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life

Flexibility

• Work is what you do, not where you are. So, we strive to provide a flexible workplace where you can enjoy mixing working from home with being in the field to visit your customers.
• The autonomy to run your patch, your way
• Choose to increase or decrease your holiday entitlement on an annual basis (on top of your 25 days of paid holiday)

These aren’t just a list of benefits, they’re part of how we help you “Find your Happy”. It’s not just our tagline - 89% of Rightmovers say Rightmove is a great place to work.

People are the foundation of Rightmove - We’ll help you build a career on it.