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As a Client Service Account Manager you will maintain and enhance best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities.

Job responsibilities

• 
  Develop, maintain and broaden partnerships with Clients
• Understand Clients' business to predict their needs and provide appropriate solutions
• Promote use of self-service tools to reduce number of Client enquiries
• Analyse payment and associated activities in order to identify efficiencies and cross sell opportunities
• Identify opportunities for product development and enhancement while developing internal partnership (e.g. Sales, Operations, Product)
• Identify and escalate potential risk associated with Client activities and record all Client interactions (e.g. calls, meetings, issues, proactive communications)
• Travel is required

Required qualifications, capabilities, and skills

• 
  Japanese/English or Mandarin/English verbal and written communication skills
• Excellent communication, leadership skills and decision making skills
• Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines
• Ability to develop and mobilize internal networks and resources and to effectively use and manage multiple systems

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.