Hotel Receptionist Birmingham, England
Job description
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Answer phone calls and respond to inquiries, providing excellent customer service
- Assist guests with reservations, changes, and cancellations
- Handle guest complaints or concerns, escalating to management if necessary
- Maintain a clean and organized front desk area
- Provide information about hotel amenities, services, and local attractions
- Process payments and maintain accurate records
Experience:
- Previous experience as a receptionist or in customer service is preferred
- Excellent communication and interpersonal skills
- Strong organizational skills with attention to detail
- Ability to multitask and prioritize tasks effectively
- Proficient in using computer systems and software applications
- Multilingual or bilingual skills are a plus
As a Hotel Receptionist, you will be the first point of contact for our guests. Your friendly demeanor, excellent communication skills, and ability to provide exceptional customer service will contribute to a positive guest experience. If you are organized, detail-oriented, and enjoy working in a fast-paced environment, we would love to have you join our team.
Please note that this position may require working evenings, weekends, and holidays as needed.
Job Type: Full-time
Salary: £11.00-£12.00 per hour
Benefits:
- Flexitime
Schedule:
- Flexitime
- Weekend availability
Ability to Commute:
- Birmingham (required)
Work Location: In person
