Account Manager Haverhill, England
Job description
IFF Overview
We apply science and creativity for a better world!
With the beauty of art and the precision of science, we are an international collective of thinkers who partner with customers to bring scents, tastes, experiences, ingredients and solutions for products the world craves.
As a global leader in food, beverage, health, biosciences and sensorial experiences, we do a lot and continually innovate to do it better.
For more than 130 years we’ve been focused on finding the most innovative solutions to help bring “better for you” products to market. While we have grown over the years, we remain agile in our approach and put our customers’ needs at the forefront of our thinking.
We offer end-to-end service that few can deliver on. Our unparalleled product portfolio is the most robust in the industry and we have leadership positions across key taste, texture, scent, nutrition, enzymes, cultures, soy proteins and probiotics categories. For more information, please visit our Web site at www.iff.com.
Role Scope
Join the ride, the food & beverage business is expanding and so are we!
This is a fantastic opportunity to become part of our fast moving, creative and innovative team as we now are looking for our next Key Account Manager Flavours You will be responsible for managing and grow New and Existing important Regional and Local Flavour accounts, whilst ‘buddying’ with our Ingredients account managers to maximise the opportunity to sell all our complete product portfolio.
In addition, we count on you as an important member of the Northern Europe Team. You will take care of managing the sales to these accounts effectively; with the goal to ensure growth of the business together with them. You will work in close collaboration with our excellent teams in Taste Creation & Design, Marketing, Sensory, Supply Chain and Operations throughout Europe. You are excited to find new ways of doing things and enjoy the power of teams. In this role you report into the Category Sales Leader Culinary & Snacks NE. You will have a unique opportunity to broaden your network with the extensive IFF teams of different functions in the UK/Ireland.
Key Responsibilities
Managing Existing Business
- Manage and develop excellent customer relationship
- Achieve profitable sales growth together with the customer
- Optimize supply chain by providing accurate sales forecasts and streamlining order patterns for customers and IFF
- Cooperate with Operations to manage order-related customer enquiries, ensuring that the customer is always given the information they require when needed
- Responsible for a healthy pricing strategy and contract negotiations
- Work closely with IFF global procurement in order to share latest insights on raw materials with customers
- Accountable for all communications with the customer and constantly keep the IFF Customer Service and Operations departments updated to ensure timely delivery of orders and all documents related to legal and quality issues and specifications
- Overall, you ensure that IFF is recognized as a key partner to our customers with the objective of growing our joint business long-term
Developing New Business
- Follow and understand the market movements and translate them into new business opportunities
- Initiate and implement customer activities such as creative workshops; trend & inspiration sessions; innovation & technology experiences
- Create and develop joint value creation for customer and IFF
- Build and overall manage the relationships between the different functions at the customer and with IFF.
- Responsible for achieving the growth targets agreed by winning new business
- Team building of the core teams which includes the Commercial, Technical and Marketing functions and individuals attached to each account
- Together with core teams, provide all information necessary all matters relating to the service of the accounts. This includes:
o Arranging customer visits / workshops
o Responsible for offers / quotes / pricing
o Ordering and progress tracking of samples and required documentation
o Keeping the customer up to date at all times
- Responsible for managing new opportunities and projects, and their accurate and detailed entry into the IFF project systems for optimal business progress and project outcome
- Manage the relationship within IFF with Creation, Application and other teams and monitor project progress.
- Responsible for the project pipeline
- Together with relevant teams and experts within, develop account- and business development plans for your accounts
Required Skills
Skillset
- Preferably bachelor’s degree in Business Administration or food technology, or similar
- Demonstrable account manager experience within either FMCG, B2B or B2C food, beverage or flavors and ingredients businesses
- Strategic thinker and executer
- Excellent communications and negotiation skills
- Open personality with a flexible approach
- Passionate, persistent but above all a good listener
- Translate customer needs into value adding solutions
- Results driven with ability to keep both short-term and long-term goals in mind
- Ability to create strong relationships with customers
- Excellent communication and presentation skills
- Co-ordination and organisational skills
- Ability to deal with basic financial concepts/processes (Pricing/Margin/Forecasting)
- Excellent Computer Skills (MS Office) and ability to manage internal business tools
Required experience
- Minimum of 3-5 years’ experience in a B2B or B2C Sales Management function, preferably within the food and beverage industry
- Relevant work experience in the area of taste design, flavors and food markets
Additional information
- The position is home-based, whilst working on a hybrid basis from IFF Haverhill
- Up to approx.40-50% travel required, mostly within the region and also to other European locations
How to Apply
If you are interested in this position, please apply online by visiting our career website at www.iff.com and by submitting your cover letter and resume in English.
IFF is an Equal Opportunity Employer
At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more…
