Account Manager Remote
Job description
As part of our continued growth, Finaro is now looking for an Account Manager to be based in either Malta, Italy, Spain, Portugal, the Netherlands or the UK. The primary responsibility of Account Manager is maintaining long-term, post-sales relationships with existing clients across a wide selection of companies and industries, pro-actively working with clients to ensure they continue to receive value services from Finaro.
The Account Manager will be expected to collaborate with clients on any aspects of the services they receive from Finaro, and focus on relationship management to ensure that the clients serve as positive references and continue their growth with us. Playing the role of the client’s advocate, the AM will ensure that the clients are receiving appropriate support from all areas of the business.
Accountabilities:
- Takes full responsibility for managing a growing client portfolio.
- Provides account leadership for the client's major Sales initiatives.
- Acts as the liaison between the client and other departments within Finaro such as Business Development, Product Development and Technical & Operational Services.
- Pro-active and regular contact with clients to ensure their experience with Finaro matches their expectations and that they are satisfied with the products and services (quarterly reviews - QBR, regular calls, account plans maintenance)
- Identifies and closes opportunities for upgrades and growth
- Performs above what is expected to provide exceptional support and service to clients
- Conducts regular Fraud and Chargeback reviews using available dashboards and consults with Finaro Fraud team.
- Manages Negative Collections with clients.
- Is responsible for a distribution of any external communication issued by Finaro to partners / merchants.
- Maintains knowledge of the Finaro service offering
- Helps to document best practices in client relationship management and in deploying Finaro solutions
- Understands and can articulate the client’s most critical issues and challenges.
- Is forward looking-doesn’t just react to client requests, but actively works with the client to help define his/her agenda.
Requirements:
- Bachelor's degree qualified in Business Administration, Management or related discipline.
- Proven 3 years plus in sales support and/or account management experience, selling online acquiring/payment services to the e-commerce/online payment industry for a financial institution or online Payment Service Provider.
- Deep understanding of the credit cards acquiring & online payments industry.
- Previous experience of working in an international company strongly preferred.
- Commercially astute, with developed analytical skills and be capable of setting and achieving ambitious sales targets.
- Sharp and independent, possess excellent commercial, negotiation and presentation skills.
- Ability to network at all levels, with strong verbal and written communication skills.
- Excellent professional written and spoken English.
- Ability to travel to join roadshows and/or visit customers as necessary
- Quality driven methodology of working.
