Account Manager (6 months Fixed Term Contract) Remote
Ph.Creative
Full Time
Remote
10.56 - 12.04 GBP Today
Job description
The Role...
We need an Account Manager on a 6-month fixed term contract with a view to go perm to come in and support our Global Client Services division, a team which makes a serious positive impact at Ph.
We need an Account Manager on a 6-month fixed term contract with a view to go perm to come in and support our Global Client Services division, a team which makes a serious positive impact at Ph.
As an Account Manager for Ph, you will be responsible for supporting our team of Account Directors and Producers to manage a portfolio of global brands of varying shapes and sizes, across the UK, European and US markets. We work with some of the biggest and most well-respected brands out there. They demand a lot from us, so our goal is to always be mindful of providing a world-class client experience. Client Happiness is our core KPI and we achieve it by being empathetic, pragmatic, proactive and detail orientated. The job of our team is to make sure we always add value with every single client touchpoint.
You’ll support the global team in the execution of all elements across relationship efforts and delivery of great creative and strategic work. Your day could range from supporting the Account Director (AD) in pulling together a response to an exciting new creative brief, supporting us pitch work into a prospective new client, identifying an opportunity to introduce a new product or service to our clients, with the AD, or simply being on hand to provide a dedicated concierge level of service to the brands we work with and the multiple stakeholders our team interacts with.
You’ll be part of an exciting journey as we continue to build a world class team that focuses solely on Client Happiness, Client Retention and Client Growth. As part of this team, you’ll act as an integral cog in maintaining great relationships with our existing stakeholders and forging new relationships as we develop and grow the account. You’ll be fully supported by a team of experienced AD’s who have been there and done it. They’ll be leading the account from all aspects, but you’ll be hungry and have the opportunity to learn from them, following a clear progression plan and eventually succeed them as a client partner.
You’ll definitely need to be a self-starter, and it’s going to be quite chaotic at times! So, you’ll need to thrive in the madness, and be determined to put your own stamp on what you do.
What’s more, we’ve got such a wide range of clients that it can be tricky pleasing them all, so you’ll need to juggle their needs and demands, which can be quite the challenge. Especially across multiple time zones. And, more often than not, our clients have multiple stakeholder levels that we face into. That’s multiple personalities you’ll need to get to know.
But you’ll be rewarded with a dynamic role you can truly call your own, working with award-winning and endlessly supportive colleagues, disrupting the industry, winning awards, celebrating with our clients and team, and powering growth - yours and your team’s - as you forge your success and build friends along the way.
What will the role look like on a day to day basis?
All of us here get involved in a whole host of different projects. Things move fast, and you’ll need to be collaborative, adaptable, and resilient. And whenever change comes along, which it often does, you’ll be able to take it in your stride. Here are just a few of the things we’ll be looking for you to deliver:
Client Service
You will:
- Interact, and manage day to day communications, with relevant stakeholders across multiple accounts and high-profile clients
- While you won’t own the client from a relationship perspective with the most senior stakeholders, you’ll be highly visible and support the Account Director to nurture the wider stakeholder group as our accounts mature and grow
- Join weekly calls and meetings to discuss the status of our various workstreams with our clients
- Join internal meetings and team huddles to ensure we’re all aligned – you’ll be key in making sure that expectations are aligned with your internal and external stakeholders at all times
- Support our Producers and Account Directors by owning meeting notes and actions
- Keeping internal project trackers up to date by working closely with the Producers and Account Directors and ensuring our clients have visibility of these
- Being proactive with the clients and your communication
- Join meetings for new client briefs
- Being organised and a strong planner is critical
- Ensuring you always have a holistic overview of the account and the various deliverables and workstream across it
Delivery
- You’ll be working with a delivery team (Producers) who will manage the studio and resource we allocate to a brief. They’ll manage time and budget.
- You’ll be working with the Producers to manage internal and external expectations in relation to the delivery of work
- You’ll be ultimately responsible for the quality of all work that leaves the studio. Quality is absolutely critical. So, you’ll be expected to keep a close eye on it, ensure the proper QA process has been followed, and then provide a final proof read yourself. Only when you’re happy with all of this will you send the work. This applies to even the smallest jobs.
As well as this list, you’ll need to take on other tasks in line with the job too. But we’ll give you the tools and support you need to succeed, whatever we ask you to do.
What You'll Need To Bring...
In terms of experience and expertise, here’s what we’re looking for:
The must-haves
- Previously gained experience within an agency environment
- Proven ability to communicate effectively, collaborate and co-create with team members across multiple functions.
- Ability to write and articulate appropriately
- Be able to digest and plan accordingly what is required to keep our accounts moving smoothly
- Demonstrate the ability (or potential) and enthusiasm to contribute to new business activity
- Strong relationship management skills
- An understanding of digital media, creativity, and best practice.
- Detail orientated and organised
- Hungry to progress and learn from those around you – there’s a wealth of agency experience across our team, it’s up to you how you choose to take advantage of that
- A good listener and someone who is respectful and empathetic of, and with, our clients
- Project management experience, managing and balancing multiple priorities and workstreams.
- Ability & willingness to create great relationships with everyone at Ph… collaborate across creative, sales, accounts, production, and management teams, ensuring we are constantly aligned in our offerings, ways of working, project deliverables and timelines
- The desire to have fun with your Ph team; we’re a sociable bunch and we enjoy quizzes and get-togethers when we can (pandemics allowing!), so the ability to participate in team events is really important.
What You'll Get...
We devised the ‘give and get’ approach to our work to best illustrate what we expect from our people and what they can expect from Ph.
So, in return for your intensity, audacity, and integrity, we’ll tick all the boxes you would expect in terms of salary, benefits, flexible working, and personal development. But there’s much more on offer.
We listen and execute on great ideas that have been well researched and thought through, no matter where those ideas come from or whoever brings them to us. Which means smart people with the right attitude can go far quickly. And you’ll have the exhilaration and satisfaction of working on multiple projects with incredible brands. It’s fast, frantic, frustrating, and not for the faint-hearted, but your work will honestly go around the world.
You’ll work hard to find the best solutions; shape the support we put around you to help you deliver at your best; explore new technologies, techniques, and tactics; and find pride in all you do. It’s about having the drive to ignore the easy options and to choose instead to do work that makes a difference to everyone it touches. It’s about defining your career.
Are you running for cover or ready to dive in?
We always sell the truth, no more so than in the way that we talk about ourselves. We love the struggle. If you’re up for the challenge, confident you can thrive in our culture and make a difference for our clients, we encourage you to get in touch. And if you don’t think you are, please don’t.
We politely request to not be contacted by agencies.
About Ph.Creative
A full-service employer brand communications agency, we sell the truth. Our highly effective model of creative, tech and experience is fuelled by our disruptive ‘Give and Get’ approach.
Ph.Creative
www.ph-creative.com
Liverpool, United Kingdom
Bryan Adams
$5 to $25 million (USD)
51 to 200 Employees
Company - Private
Business Consulting
2004
