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• Compile data for reports to support the business and Client reporting governance cycle.
• Provide data analysis and insight that supports targeted spend and maintenance activity across the Account.
• Offer ideas and support the development of innovative tools that allow for an increase in performance efficiencies, e.g. engineering app.
• Provide ad-hoc reporting as requested to support Operations.
• Engage with customers to manage non-standard works through to completion, engaging with CBRE Engineers and Vendors.
• Support, where appropriate, with the raising and managing of purchase orders, tracking of cost changes, updating of the Appendix A (Commercial Contract).
• Support our Operational teams with seasonal peak Client trading activity, e.g. ‘ready for summer’; ‘fit for peak’
• Drive high quality commercial performance through understanding the contractual commitments, better buying and use of preferred suppliers.
• Provide feedback and ideas for the continuous improvement of systems and processes which maximize efficiency benefits for the customer and GWS, including saving opportunities to ensure the customer and GWS financial savings targets are capitalized.

Education

• Hold academic passes with at least GCSE Maths and English or equivalent

Skills

• Analytical
• Problem solving
• Commercial acumen
• Highly computer literate
• Excellent written and verbal communication skills with strong oral presentation skills
• Capable of working in a matrix environment

Knowledge

• A basic understanding of business and customer-facing environments
• Commercial awareness
• Understands the requirements of operating in a contract environment.

Aptitude

• Customer focus skills with a passion for customer service.
• Effective communication skills enabling the individual to work with clients, suppliers, and staff at all levels
• Self-motivated
• Results/ task orientated, with attention to detail and accuracy
• Excellent time management and organisational skills
• Commitment to continuous improvement
• Ability to work under pressure and with changing demands and priorities
• Confidential and discrete approach

Core Competencies

• Customer Service
• Communication
• Integrity
• Attention to Detail