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FirstGroup plc is a leading provider of transport services in the UK. During the last year around 2 billion passengers relied on us to get to work, to school or college, to visit family and friends and much more. Each day every one of our 100,000 employees works hard to deliver vitally important services for our customers. We are one of the UK's most experienced rail operators, carrying around 140m passengers across our three franchises and our open access operation. First Rail operates passenger services across four rail franchises, Avanti West Coast, Great Western Railway (GWR), South Western Railway (SWR) and TransPennine Express (TPE)– plus our open access passenger services, Hull Trains and Lumo. We also operate Tramlink in Croydon on behalf of Transport for London and Heathrow Express with Heathrow Airport.

We are seeking a writer who can draft and edit documents, both in terms of physical presentation and the sourcing and shaping of the information itself.

• Managing the report writing process through the stages from initial concept to submitted version
• Sourcing material through a range of methods including receiving draft copy from subject matter experts, revising existing reports, literature reviews and writing up interviews and workshops
• Developing written and graphical material – ensuring it is in accessible and plain English
• Filling emerging gaps to create seamless and meaningful copy
• Making the subject matter interesting and engaging, even if it is technical and complex
• Sourcing and managing the graphics, including the presentation of data

• Engaging with operating company teams to understand their objectives, priorities, opportunities and constraints
• Participating in reviews and actioning any writing outcomes

• Excellent knowledge of grammar and applying house styles
• Capacity to draft quickly and from scratch with the ability to synthesise significant amounts of information
• Expert listener with excellent written and verbal communication skills
• Knowledge of rail and/or specialist subject area and the confidence to represent the document
• Capability to structure documents and lead storyboarding processes
• Ability to collaborate and facilitate closely with colleagues and to cope with multiple subject matters at once
• Knowledge of working within a controlled project or programme environment
• High degree of competence in MS Office tools such as MS Word and MS Outlook, for example skills in building document templates and being able to act as the first point of contact for technical issues with the above tools

• Copywriting in business and/or technical environments
• Producing large documents as part of a large team
• Taking information from technical specialists and presenting it in accessible plain English
• Developing strategies and plans for operational teams to deliver
• Working to demanding and sometimes changing project milestones
• Consulting or rail bid experience is desirable but by no means essential

• Pension Scheme
• 25 days Holiday plus National Bank Holidays
• Travel Offers for Bus and Rail*
• Payroll Giving – donate directly from your pay to a Charity of your Choice
• Shopping Discounts including discounts and cashback on electrical goods, your weekly shop, holidays, cinema trips, car insurance, upgrading your mobile and lots more
• All employee Share Schemes*
• Buy as You Earn – Buy as you earn share scheme*
• Employee Assistance Helpline – free, confidential employee support service provided by an independent provider

• After 6 months employment

FirstGroup plc welcomes applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual orientation or age. We aspire to be a diverse and inclusive organisation because we believe that diversity brings benefits for our customers, communities and our people. Valuing our differences and drawing on our collective knowledge and experience helps us develop new services, open up new markets and broaden our customer base.