Workplace Ambassador Nottingham, England
Job description
Job Purpose
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Ambassador to join the team located in London. The successful candidate will provide highest levels of client care and service to all internal employees, clients, partners and directors in line with service level agreements and set policies and procedures. Supervising all aspects of Facilities Management for the dedicated floor responsible for.
The Workplace Experience Ambassador will ensure the working environment runs smoothly and provide an effective and consistent level of service to all employees on all floor issues and to provide the highest levels of client care and service to employees and guests. The scope of activities is extensive and should be aimed at supporting the floor users and enhancing the working environment
They will ensure that the working floor operates as smoothly as possible, so that employees are not distracted from their own work by having to deal with facilities related issues. The role will act as a ‘one stop shop’ for user on all facilities services
Key Tasks
Responsibility of dedicated floor ensuring full understanding of all service lines.
Responsibility for managing the reception desk 2-3 days a week / covering any holiday shifts in the reception team
Being day to day contact to ensure no client escalations
Carry out proactive floor reviews, logging tickets with suppliers (via SI7) and liaising with suppliers to ensure issues are resolved, escalating to the Workplace Experience Supervisor.
Submission of daily floor checks highlighting any issues and resolution
Monitor/ Manage the Space utilisation on the floors, working with workplace solutions and assisting with moves, where required
Management of Contractors on dedicated floor, ensuring service provided is to a high standard and within agreed SLA’s and KPI’s, escalating to Assistant FM
Review SI7 WO reviewing open and ensuring issues are addressed through to completion
Provide IT & technology trouble shooting / first level support
Building Relationships with all partners and key contacts on your floors
Provide administrative tasks to support Facilities Management team such as (but not limited to): updating team photo’s
Assist the Workplace Experience Supervisor in carrying out new starter building tours and inductions.
Awareness of General Health and Safety management of the building. Logging any issues and escalating to Workplace Experience Supervisor
Identify and submit hazard reporting following workplace floor checks.
Education
General Education GCSE, minimum 5 at pass levels required.
Skills
Reliable and conscientious worker willing to learn and develop new skills and adapt to new working environments, ideally interested in FM.
Strong PC skills, MS Office
Self-motivated and resourceful
Good administrative skills
Well organised and good prioritisation and planning skills
All services are delivered in a confident and efficient manner
Service orientated attitude combined with innovative thinking and the willingness to learn more about FM.
Good General Knowledge on Excel, Word and Emails
Self-motivated with good written and verbal communication skills
IT literate with strong experience of working with Microsoft Word, Excel and Powerpoint software
Able and flexible handling a wide variety of items daily
Ability to work under pressure
Able to communicate with all levels of staff in a polite and efficient manner
Strong proven Customer Service experience
Ability to prioritise workload to effectively meet deadlines
Knowledge
Knowledge and awareness of the Service projects and facilities management industry
Experience
Administration and customer services experience with the ability to communicate at all levels
Aptitude
Excellent communications, both written and verbal with an emphasis on the ability to relate to staff, peers and senior management in a relaxed, professional manner.
Good organisation and forward planning skills.
Results driven.
Adaptability.
Team player
Must adhere to CBRE RISE values at all times
Proven record of providing excellent internal and external customer service
Ability to respond effectively to highly sensitive issues.
Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
Demonstrate an ability to solve complex problems and deliver a variety of options in complex situations.
Scope
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines.
Errors in judgment may cause short-term impact to co-workers and managers.
