Working Cleaning Supervisor Cardiff, Wales
Job description
Job description
MJM currently have a new opportunity for a Cleaning Working Supervisor to join their friendly team. The role will primarily be visiting sites located in Cardiff but may on occasion include travelling to the Swansea and Bristol area.
This is a mobile 'hands on' cleaning role which will see you on the road most days visiting a number of customer sites throughout the day. This role reports directly into the Team Leader and would see you not only leading from the front by executing extremely high cleaning and customer service standards, but you will also assist the Team Leader in managerial duties when needed. You must be a "can-do, will-do" personality with a pro-active, customer focused mentality. Flying the flag in terms of customer engagement and satisfaction is a key part of this role and being a solution finding person will definitely stand you in good stead for this role.
Hours of Work:
Monday to Sunday (to include every other weekend if required)
40 hours per week
_ What you will be doing?_
- You will be the first point of contact for covering holidays and troubleshooting for the Area Manager
- You will closely with the Client support Manager to manage all aspects of the contracts with customers, handling any queries that arise and finding solutions ·
- You will assist the Document control Manager with any employee issues where necessary ·
- Occasional general cleaning duties to be carried out in line with our quality standards, including but not limited to; dusting, mopping, hoovering, emptying bins, deep cleans
- You will carry out cleaning audits on customer sites when required
- You will carry our Trial Clean interviews when hiring new recruits when needed
- You will be involved in training our new starters and existing cleaning team
- Any ad- hoc duties that arise due to the needs of the business
What we need from you
- Happy to live and carry out our company values
- Positive attitude to work and life
- Ability to clean to an extremely high standard
- A willingness to learn
- Flexibility in order to meet the ever- changing demands of the business
- Previous experience of cleaning in commercial premises would be advantageous but is by no means essential as we are more interested in your willing to learn and your attitude
- Being able to supervisor people and find solutions to issues and problems if and when they arise in a calm and methodical manner
- Being able to communicate with customers in a way that gives them confidence in us that we care about delivering an outstanding service and that we are committed to resolving any problems they raise with us
- Having a high level of initiative will help you handle opportunities and problems with minimum need for guidance
- Able to work to set timescales and deliver what we promise
- Flexibility with your time and attitude will be essential for this role as it can be very reactive
- High-quality customer service mindset is key
- Motivated, proactive, energetic approach to life and work
- Driving license is essential as you will be driving every day in the company vehicle provided
- Happy to wear company uniform
Job Type: Full-time
Full-time hours: 40 per week
Benefits:
- Company car
- Pay every two weeks
Experience:
- cleaning: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Job Types: Full-time
Part-time hours: 40 per week
Schedule:
- Overtime
- Weekend availability
Experience:
- Cleaning: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work Location: On the road
Job Types: Full-time, Permanent
Salary: From £10.90 per hour
Benefits:
- Company car
- Company pension
- Free parking
Schedule:
- Monday to Friday
- Weekend availability
Experience:
- cleaning: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work Location: On the road
