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WHO WE ARE

With over two decades of experience creating digital solutions that span across all customer touchpoints and deliver exceptional customer experience, we’re known for implementing best-of-breed, agile technology using rapid methodology that increases conversion, customer loyalty and revenue per client. We’ve built premium digital marketing, CRM, commerce and single view of customer solutions for household names in the B2B, retail and pharmaceutical sectors.

We support a wide range of B2B, B2C and D2C brands – from international and world-renowned retailers such as Harrods, Superdrug, The Body Shop and Office Shoes, to household names like Arsenal Football Club and Dreams beds as well as B2B brands such as Saint-Gobain, Brakes wholesale foods and LGC life sciences.

Voted B2B Website of the year and awarded the 2022 Resilience in Retail award with our client Brakes, Partner of the Year at the 2022 Mirakl Platform Pioneers Summit and SAP Customer Experience Partner of the Year 2021 just to name a few. With customer relationships of over 20 years, we’re dedicated to achieving successful commercial results for our customers and accelerating their digital growth.

WHAT YOU'LL DO ‍

• Analyse business and system requirements for client-facing eCommerce,
  Omnichannel Retail or Wholesale projects (B2C/B2B)
• Elicit and elaborate requirements via client interviews, meetings, workshops, etc.
  
• Evaluate & propose business process design and documentation, based on software platform capabilities
• Create business models, workflows and other diagrams to aid the understanding of a client’s requirements
• Document requirements, usually as Epics and User Stories in JIRA
• Analyse, document and validate the client’s acceptance criteria for each
  requirement, utilising a Behaviour-Driven Development (BDD) approach
• Playback elaborated requirements and User Stories to the client for sign-off
• Produce concise and accurate functional documentation to support the client's
  learning
• Create and execute test scripts for functional features and system integrations
  
• Support the triage, recreation and root cause analysis for defects found during
  testing
• Provide initial system training to the client team, and occasionally end users
• Estimate business analysis activities and assisting the project manager with the
  scheduling and sequencing of business analysis deliverables
• Act as the primary point of contact for the client regarding the business analysis
  processes and their functional and non-functional needs for the software solution
• Challenge requirements to ensure they are ‘needs’ not ‘wants’
• Mentor and matrix manage more junior Business Analysts on client-facing projects
• Quality assure the work of more junior Business Analysts on client-facing projects
• Support the pre-sales team with RFP responses, mapping requirements to out of the box functionality and functional demonstrations to prospective clients

WHAT YOU NEED

• Significant experience as a Business Analyst, working on eCommerce, Omnichannel Retail, Wholesale or CX projects (B2C/B2B)
• Exposure to all aspects of eCommerce, including products, pricing, content, search, promotions, order creation, order management, customer service, etc.
  
• Excellent understanding of digital/eCommerce technologies and CX/UX principles
• Proven experience working in an Agile methodology environment (e.g. SCRUM,
  DSDM, Lean/Kanban)
• Practical knowledge and experience of the Atlassian software suite (JIRA &
  Confluence)
  
• Confident and experienced facilitating client-facing workshop of up to 15 people,
  including senior managers
• Broad experience using modelling techniques designed for business and systems’ analysis e.g. use case diagrams, process/flow diagrams, UML (class, sequence diagrams)
• Experience of the whole solution development lifecycle – discovery to service
  transition
  
• Experience working with the SAP C/4 Suite e.g. Commerce Cloud / Hybris,
  Marketing Cloud, Customer Data Cloud (highly desirable)
• Experience facilitating or supporting discovery workshops with new clients (highly desirable)

WHY KPS

• Flexible working environment
• Competitive rate
• 25 days annual leave with an extra day to do something extra special - volunteer/ charity etc.
• Bright and bubbly office in Wimbledon
• Private healthcare
• Maternity/ Paternity/ Parental Leave
• Flu jabs and eye tests
• Pension