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Responsible for providing contract and administrative support to ESF Work Based
Learning provision within Enterprise and Innovation.

Key Responsibilities
and Accountabilities:

Overview Of The Role

Work Based Learning (WBL) forms a significant part of the University commercial
portfolio and includes the development of CPD short courses in addition to degree
apprenticeships. This post is part of the WBL team within the Enterprise and
Innovation Directorate and plays a key role in ensuring compliance within the
Apprenticeship portfolio.

The candidate needs to be dynamic, hardworking and a self-starter. To undertake
the role successfully the post holder will be required to work under their own initiative
and will have a range of different projects so multi-tasking is essential. Due to the
commercial nature of the ESF project maintaining a high level of customer service
and attention to detail is essential.

The candidate will have to work with colleagues from across the department and at
an institutional level to enhance contractual processes in support of apprenticeship
requirements. Develop strong relationships with both internal and external
stakeholders to ensure excellent levels of service delivery. Due to the flexible nature
of apprenticeship programmes the candidate will have to be prepared to work to tight
deadlines, respond to enquiries and queries quickly and professionally and
maintaining service delivery KPIs across the project.

Responsibilities/key duties

• The develop effective working relationships with internal and external

• Provide administrative support across the range of apprenticeship programmes

o Ensuring requirements are adhered to by internal services e.g. student
journey, registry and planning and finance;

o Ensure compliance with approved processes for admissions,
registration, periodic review and assessment;

• Responsible for the co-ordination and monitoring of contractual activities for

o Initial contracting
o Updating of contract in line with change of circumstances
o Assisting in SITs functions, using own initiative to check with SITs to

ensure accuracy
o Produce documents in line with quality guidelines/templates.
o To work closely with Academic Programme Leads to ensure information

contained within commitment statements are up to date ;
o Run attendance monitoring reports as required, review and compare

agreed data sets to identify trends and problems;
o Provide administrative support for end point assessments
o Liaise with EPAO’s to ensure contractual requirements are met
o Booking of EPA’s
o Liaise with employers for EPA’s
o Work in line with GDPR policies;
o Raise invoices for provision where required;

• Implementing and enhancing customer service processes, ensuring a high

• Support with the implementation of contractual processes for all apprenticeship

• Support with the tracking of contracts across the lifespan of the apprenticeship

• Co-ordinate and attend events to promote apprenticeship programmes;

• Be the main point of contact for any queries and respond in a timely manner to

• Meetings in the form of pre-meeting co-ordination (inviting attendees, booking

• Support the undertaking of student and service evaluation for all apprenticeship

• Support with the consideration and recommendation of changes to current

• Assist with the liaison with faculties and services to ensure processes are

• To manage any shared email accounts, providing replies or consulting further as

• To support the team in the organisation of events and conferences relating to

• To undertake any other administrative duties and responsibilities for

Special
Circumstances:

The role holder is required to have a flexible approach to working arrangements,
specifically the ability to travel and attend project sessions as and when appropriate.
The ability to take flexi-time may be restricted at certain times dependent upon
business demand.

University of Sunderland

Role Profile

Part 2

Part 2A: Essential and Desirable Criteria

Essential

Qualifications and Professional Memberships:

• Educated to A-level or equivalent or possess significant relevant professional

Knowledge and Experience:

• Demonstrable experience of providing customer facing support to a range of

• Ability to use own initiative and multi-task, maintaining professionalism at all

• Must have excellent communication skills and be able to communicate in a

• Demonstrable diplomacy skills between various levels of an organisation.

• Proven experience of working within a role that requires effective planning and

Desirable

Qualifications and Professional Memberships:

• First degree

Knowledge and Experience:

• Previous experience of work in Higher Education and in particular within a

Part 2B: Key Competencies

Competencies are
assessed at the
interview/selection
testing stage

Communication

Oral

The role holder is required to, understand and convey straightforward information in
a clear and accurate manner and the role holder is required to, understand and
convey information which needs careful explanation or interpretation to help others
understand, taking into account what to communicate and how best to convey the
information to others.

Written

The role holder is required to, understand and convey straightforward information in
a clear and accurate manner and occasionally is required to, understand and convey
information which needs careful explanation or interpretation to help others
understand, taking into account what to communicate and how best to convey the
information to others.

Decision Making Processes and Outcomes

Take independent decisions is a requirement and has a minor impact. The role holder
is required to be party to some collaborative decisions; work with others to reach an
optimal conclusion that have a moderate impact. The role holder is required to
provide advice or input to contribute to the decision-making of others that has a
moderate impact.

Planning and Organising Resources

The role holder is required to plan, prioritise and organise their own work or resources
to achieve agreed objectives.

Analysis and Research

The role holder is required to analyse routine data or information using predetermined
procedures and gathering the information from standard sources; work accurately to
complete the task precisely as specified.

Teamwork and Motivation

The role holder is required to be supportive and encouraging of others in a team; help
to build co-operation by setting an example and showing a flexible approach to
delivering team results; contribute to building team morale as an active participant in
the team.

Service Delivery

The role holder is required to deal with internal or external contacts who ask for
service or require information; create a positive image of the organisation by being
responsive and prompt in responding to requests and referring the user to the right
person if necessary; deliver service that is usually initiated by the customer, and
typically involves routine tasks with set standards or procedures.

Date Completed: December 2020