receptionist London, England
Job description
When guests enter one of our hotels, they walk into a genuinely memorable experience. As a Hotel Receptionist, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that makes our guests feel at home in any location.
Why you should apply
- Exclusive access to the employee recognition reward scheme - Heeton Rewards
- Service-based annual leave (increasing up to a maximum of 5 extra days)
- Employee Friends/Family discounted rates at Heeton-operated hotels
- Referral scheme
- Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more
- Heeton is an expanding company which offers excellent career, training and development opportunities
- Fantastic career potential with one of the UK's fast-growing hotel operators
- Retention bonus on completion of 3 and 6-month service
Your day-to-day
- Be the warm welcome that kicks off a memorable guest experience
- Encourage guests to partake in our loyalty program
- Take and manage guest bookings, and up-selling opportunities and tell them about ways to improve their stay
- Handle cash and credit transactions
- Start every stay right by swiftly checking guests in and out – take IDs and hand out room keys
- Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
- Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
- Take pride in your appearance and place as a brand ambassador
- Always know what events and activities are on the day’s schedule
- Jump into other ad-hoc duties when your colleagues need your help
What we need from you
- Excellent customer service skills
- Hospitality experience advantageous
- Must speak fluent English
Heeton Concept Hotel – Luma is just a short walk from Hammersmith tube station. Our hotel is inspired by the grand old Osram lightbulb factory that once dominated the neighbourhood. This same spirit of innovation and endeavour informs how we do things at Heeton Concept Hotel – Luma London today – 135 years later.
In line with the requirements of the Asylum Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process
Uncomplicated but beautiful, Heeton Concept Hotel – Luma London is smart, inspired, yet ever-so-slightly eccentric – a true original that shines a light on the traditional hotel and reveals a simple truth: it’s time to do things differently. Heeton Concept Hotel – Luma London is inspired by the grand old Osram lightbulb factory that once dominated our neighbourhood.
- 89 Rooms
- Comfortable bed with plush bedding
- Air-conditioned bedrooms
- Flat-screen TV with free view
- Safe box
