Work Area Manager Heathrow, England
Job description
Job reference number 293113
£35,051 - £37,810 per annum (subject to experience) , £439 Late Shift Allowance per month, pro rata, 10% bonus potential
25 days annual leave plus bank holidays and pension scheme
Full time, Permanent
41 hours per week, 14:00 - 22:15, Monday to Friday or Tuesday to Saturday
Heathrow Worldwide Distribution Centre, Slough, SL3 8AQ
Royal Mail Heathrow Distribution Centre (HWDC) is one of the UK largest, automated hubs which processes export mail and parcels to Europe and beyond. The HWDC scale is immense. The size of six football pitches, operating 24/7 to strict customs and aviation security specifications.
To support the operation, we have a vacancies for Work Area Operations Managers on the Late Shift , who will be accountable for the day-to-day operation and performance in a defined work area, ensuring the work plan and scorecard targets, including quality, financial, automation and employee targets are achieved.
About the role
Reporting to the Shift Manager, the role is responsible for managing a team of operators, in a defined work area of the plant and leading the team in a way which motivates, creates high performance and commitment.
As Work Area Manager, you will be responsible for Health & Safety compliance within the work area and for creating a working environment where all employees take responsibility for safety and wellbeing in accordance with Continuous Improvement Activities.
You will be accountable for first line HR processes e.g., conduct and attendance, engagement, performance, alongside measurement and display of key metrics for the work area and the analysis and continuous improvement of them.
- Responsible for the day-to-day management of 30 – 40 frontline staff to include HR processes.
- Responsible for maintenance and analysis of all Work Area control systems
- Responsible for the achievement of KPI - shareholders, customers, efficiency, quality, budget & employees - identify trends in performance and create and implement Improvement Action Plans
- Ensure work area compliance to the health and safety policy (including risk assessment), addressing day-to-day issues, and liaison with union H&S representatives
- Ensure that all team members are trained to operate new technology, support work area team members through mentoring and one-to-one coaching activity, carry out the delivery of weekly Work Time Learning sessions to own work area team in line with the work and actively engage with staff preparing and delivering Team Meetings to promote front line participation and involvement
- Maintain consistent application of IR framework, policies & strategies through the involvement of union representatives & employees
- Liaise with other Work Operations Managers to ensure smooth flows of work across the International Logistics Centre and our Heathrow Worldwide Distribution Centre.
About you
You need to be able to demonstrate the following skills, experiences in both your application (CV) and at the assessment:
- People skills - good communication skills, able to engage and motivate team members to work to high standards.
- Data analysis and problem solving – ability to use data to identify trends in performance and then develop solutions/make improvements.
- Safety – knowledge of safe systems of work, safety tools and techniques and the accident investigation process.
- Strong drive, enthusiasm and resilience – constantly strives to improve performance, ability to motivate colleagues.
- Able to work under pressure and in a fast-paced working environment.
- IT literacy to use internal systems e.g. PSP, TRMS and Microsoft office programmes.
- Automation knowledge – knowledge of automation, mech performance metrics and the role of engineering in effective automation performance (or prepared to learn this)
- Relationships – able to build effective working relationships with a range of stakeholders to achieve business benefit.
- Operational knowledge - operational knowledge of the Export and Import processing of the parcels and the overall pipeline.
- Experience of team working to achieve results.
Attendance: Monday to Friday (14:00 - 22:15) or Tuesday to Saturday (14:00 - 22:15). A degree of flexibilty is required to meet operational demands. You will be asked to state your shift preference during the application process.
Closing Date: Tuesday 21st March. Please note, this advert may close early if the appropriate number of applications has been reached.
Assessment date: w/c 3rd April and consists of a competency based interview and scenario exercise
- RMG Share Schemes - partnership and matching share offer
- Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
- Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
- Supportive and generous company sick pay
- Access to our Feeling First Class service, providing both mental and physical wellbeing support
- Lifestyle benefits - You can purchase a car, bike, home technology or mobile phone, or choose from a range of health benefits and insurance products. You make regular payments from your salary, and so could save on tax*.
- Financial support - information and services to help you manage debt and grow your financial knowledge, with debt consolidation & savings plans*
- Your peace of mind with - Healthcare CashPlan, Dental Cover, Additional Life (life insurance) & Additional Life Partner, Hospital & Death Benefit Plans; Voluntary Critical illness & Voluntary Critical illness Partner
- Free & discounted RMG products - free keep safe & redirection, partner discounts
- Free stamps at Christmas
- Available only to perm employees
Your career in safe hands
At Royal Mail we value our people and we want our people to be proud to work for our businesses.
We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. We are responsible for the largest B2B customer database in the UK and are one of the largest employers in the UK, providing one in every 194 jobs.
An operation of this size needs a strong support network, and the HR, Legal, Finance, IT, Risk & Governance, Customer Experience, Sales & Marketing departments are all integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.
Royal Mail is a forward thinking, innovative organisation, that is also committed to reducing emissions and improving air quality in our communities. This includes investing in technologies such as electric vehicles, drones, alternative fuel trucks and energy improvements to our estate.
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