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Welcome Pack Assistant

The description below describes the nature of the role and is not limited to the tasks set out. The individual may be required to provide additional support when requested.

• Job Title: Welcome Pack Assistant
• Job Type: Permanent, Full time
• Location: Newport Office
• Salary: £19,000.00 to £21,000.00
• Reports to: Welcome Pack Supervisor

Job Purpose:
We are looking for an experienced Welcome Pack Assistant to provide exceptional support to our Welcome Pack Supervisor, our wider conveyancing team, and our valued clients.
This is an excellent role for an individual who wants to be an integral part of our in-house Conveyancing Training Academy and is looking for an opportunity to grow and develop their supervisory and training skills.

Your responsibilities will include:

• Training, mentoring, and providing support to our trainees within the Welcome Pack department.
• Assisting with all work in the department including your own allocation of welcome packs, processing client ID, ordering office copies, issuing contracts and reporting on searches, mortgage offers, freehold sale enquiries and other ad hoc tasks as required.
• Supporting with all incoming correspondence to the department including assisting with phone cover whilst ensuring excellent customer service is provided at all times.
• Complete auditing and provide detailed feedback for all trainees within the department on their set competencies and arrange additional training/support if required. Key competencies include:
  • Purchase, Sale & Remortgage Welcome Packs (Online & Paper), Memorandum of Sale, Client ID, Freehold & Leasehold Contracts, Searches, Mortgage Offers & Freehold Sale Enquiries.
• Updating and managing department worklists and spreadsheets
• Support with the creation of weekly and monthly reports for the Welcome Pack Supervisor and Operations Director
• Reviewing and updating all departments worklists daily including the management of all work allocations.
• Support with delivering group training seminars or 1:1 coaching on all Welcome Pack related competencies.
• Providing cover and support to the Welcome Pack Supervisor.

Essential Skills:

• Previous admin experience
• High attention to detail
• Excellent IT skills and experience with Microsoft Office and Google software
• Experience with training others
• Strong focus on great customer service

Personal Qualities
Managing Yourself

• Self-motivated and able to manage conflicting priorities and tasks with minimal supervision.
• Copes effectively in demanding circumstances.
• Good time management, and adopting a flexible approach to work.
• Demonstrates persistence and commitment to completing tasks and objectives.
• Pays attention to detail and quality of work.
• Demonstrates a commitment to improving working practices and supports company plans and policies.

Working with People

• Confident in building and maintaining strong working relationships with staff of all levels of seniority.
• Demonstrate a ‘can-do’ attitude including a willingness to help others within the company.

Problem Solving

• Demonstrates sound judgement and good decision-making when dealing with problems.
• Able to identify a problem arising and can develop a solution or take the correct course of action.
• Knows when to seek guidance or further input from others before taking action.
• Checks that information is accurate and complete.
• Looks for new solutions to problems as well as tried and tested methods.

Communication Skills

• Able to communicate to colleagues in writing in a clear, constructive, and professional way.
• Communicate with external stakeholders and clients whilst ensuring the company is always represented in a professional manner.
• Willing to ask questions, listen to others views and accept advice.
• Willing to contribute ideas and seek improvements and solutions.
• Excellent customer communication skills including the ability to resolve complaints or escalations.

Benefits

Please click the following link which will take you to our benefits package.

• https://www.conveylaw.com/wp-content/uploads/2022/07/STAFF_BENEFITS_DOCUMENT.pdf