Weekend Customer Advisor London, England
Job description
To welcome all customers to the company and act as their first point of contact in assisting them in the process of purchasing a vehicle, referring them to the finance and / or part exchange department as and when required.
Duties / Responsibilities
- Meet and Greet customers with a presentable and professional attitude
- Answering telephone calls with a positive attitude in a professional manner
- Booking keys in / out on our intranet scheduler by completing the customer record f
- orm (CRF) correctly
- Handing out keys to customers once the set qualifying questions have been asked
- Refer customers to Business Managers for any finance related queries
- Occasional price changes and site checks
- Accompanying the customer on our test drive routes (if you have a full driving license)
- Refer all customers who have decided to deal to a sales controller.
- Explain the viewing and Cargiant sales process to customers whenever possible
- Any ad hoc tasks as requested by Management and senior staff.
- Follow sales manual scripts and set disciplines whilst engaging with customers.
- Answering customer queries and overall creating a great impression for Cargiant
- Book out keys to customers asking the set qualifying questions
- Liaise with the sales management team to ensure a smooth process
- Deal with all customer enquiries professionally
Health Safety Responsibilities
- It is each employee’s responsibility to ensure that the environment in which they work in is safe for them and others.
- This includes reporting all accidents and near misses to management.
- Reporting any potential issues which could cause harm.
- Behave in a manner which acts in line with the standards set out in the Health and Safety Manual and Company Handbook.
Knowledge, Skills and Experience
- Excellent communication skills
- Self-motivation
Cargiant is officially the largest car dealership in the World with 7000 vehicles in stock and retail sales of over 900-1000 cars per week! We opened our doors to the public in 1976 with the mission to change the car buying process forever. For over 40 years our customers have come from all over London and the surrounding areas because they trust us to remove the hassle, eliminate the stress but more importantly save them both money and time.
As a Cargiant employee you’ll be based at the heart of Cargiant, a 48-acre site (equivalent to 30 football pitches or 720 tennis courts!) based in North West London. Having built its reputation on retailing great product at unbeatable prices, Cargiant has been instrumental in changing the perceptions of the used car sector, and are committed to offering their expert and friendly advice. Our awards include, the Motor Trader Industry Awards, Car Retailer of the Year Award and Used Car Awards from Car Dealer, to name but a few.
