Customer Service Advisor Andover, England
Job description
About The Role
Simplyhealth is a 150-year-old business with an amazing heritage and history of changing healthcare in the UK. We’re continually modernising, as reflected by the recent award to B-Corp status; something that is very important to our customers and to our people.
We have 2 million customers across our Health and Dental products and with an ever-increasing strain on the NHS, and a cost-of-living crisis, the products that Simplyhealth offer are needed more than ever before. But Simplyhealth have bigger ambitions than that.
We’re looking for outstanding Customer Service Advisors to join our award winning customer service team for a 6 month contract!
At Simplyhealth, we are on a mission to improve access to quality healthcare for everyone in the UK and our Customer Service team are at the heart of that mission. In this role you will be answering customer queries about our health and dental plans predominantly via phone but also by email and webchat where necessary.
You’ll be:
- Dealing with customers and healthcare professionals via email, phone and web chat to ensure they receive a helpful, positive experience with their health/dental plan queries.
- Providing customers with information which is complete, accurate and up-to-date
- Resolving customer complaints on a first-touch basis
- Taking full ownership of queries and following them through to a successful outcome.
- Meeting agreed productivity requirements such as call time availability, and processing customer requests accurately so the quality is right first time.
- Working 35 hours per week, full-time
About You
- The ability to deliver a consistently positive customer experience, even under pressure
- Microsoft Office and digital skills
- Data input or admin experience with accuracy in processing customer requests
- Excellent verbal and written communication skills
- A track record of exceeding customer expectations and going the extra mile to resolve all queries or concerns
- Ability to demonstrate experience in complaint handling and resolution
As well as a competitive salary, our benefits package includes a discretionary annual bonus, generous pension, 36 days holiday (with the option to buy and sell a further 5 days), a flexible benefits pot (which you can choose to use against some great benefits such as critical illness, private medical insurance, shopping vouchers, pet insurance and more), a Simplyhealth Cash plan or Dental plan, an employee wellbeing programme and shopping discounts.
Your Recruitment Journey
Your process
- Screening call with Talent Acquisition
- Online numerical and verbal assessment
- Interview with Customer Advisor Team Leaders
- Offer
Please contact our Talent Acquisition Team if you have any questions; [email protected]
