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Job description

Willow Grange Farm Weddings and Events is family run wedding venue and glampsite located between Ely and Cambridge situated on a working farm. We are looking to expand our team to welcome a Coordinator to work alongside the Wedding & Events Manager. We are a small but energetic team dedicated to delivering the very best levels of service to our couples. You will be given an allocation of Weddings and Events throughout the year where you will be the main point of contact throughout the planning stages right up to and on the wedding day itself. Attention to detail and the ability to form good relationships with our couples is essential to this role and requires personality and confidence.

The Role

We are seeking an experienced dedicated Wedding & Events Coordinator who demonstrates a hands-on approach and loves being at the centre of events. You will be a key member in the events team, working together to ensure each wedding and event is accurately organised and exceeds guests' expectations.

You will manage your own diary, ensuring meetings are organised and carried out within the correct time frames ensuring that all relevant information is obtained regarding timings of the day, food and drinks choices, floor plans, and layouts.

The ideal candidate will have strong operational experience with at least 2 years’ experience and the ability to oversee and manage events. Ideally you will have come from a hospitality background of food and beverage, catering, or events. This position is a customer facing position therefore delivery of exceptional customer service is always to be provided.

Duties:

· Event managing and being responsible for the overall venue.

· Setting up of the venue and bar operation for all events.

· Dealing with guest inquiries and offering customer service.

· Showing suppliers where they are required to be on the day of the event.

· Managing accommodation allocations and communication

· Handling any customer complaints and issues professionally.

· Leading front of house team

· Managing guest communication from pre-check calls to check-out and regularly checking the booking system to prepare for last minute arrivals and changes

· Ensuring all noise restrictions & licenses are adhered to.

Skills and Experience:

· You MUST have worked for a minimum of 2 years in an operational role previously within hospitality.

· Strong communication skills.

· Ability to work well under pressure.

· Flexible to work shifts.

· Be passionate about customer service and going the extra mile.

· Fine dining restaurant experience desirable but not essential.

Please note: You will be required to work a range of different hours to suit the weddings and events that take place throughout the year – organised and methodical, very well presented, polite and friendly with excellent communication skills, have an eye for detail, and a flexible and adaptable attitude and be able to work as part of a team and use own initiative. Evening and weekend work is essential to this role.

Job Type: Full-time

Salary: £25,000.00-£28,000.00 per year

Benefits:

• Casual dress
• Company pension
• On-site parking

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Every weekend
• Night shift
• Weekend availability

Experience:

• Hospitality: 1 year (preferred)

Work Location: In person

Reference ID: WGF0122