Website Customer Service Support

Website Customer Service Support London, England

Jellycat
Full Time London, England 23100 - 35000 GBP ANNUAL Today
Job description

Jellycat have an exciting opportunity for 2 new Website Customer Service Support Advisor’s to join our growing eCommerce Team, reporting to the Global Head of DTC Customer Excellence! We are looking for 1 full-time new starter to work Monday to Friday and a 2nd to work Thursday to Monday.

The role and responsibilities will be (but not limited to):

  • Liaising with Royal Mail where necessary
  • Answering phone calls from website queries
  • Taking orders
  • Taking payments
  • Dealing with complaints
  • Answering customer service tickets that come through via Zendesk- ensuring any information in relation to orders is dealt with in a timely manner, answering any product queries and dealing with complaints.
  • Using the customer service helpdesk (Zendesk) and SAP to record all customer service queries and complaints.
  • Issuing refunds
  • Help with other general customer service tasks required especially during busy periods.
  • The position covering Thursday to Monday will also be expected to interact with customers and fans via Instagram and Tiktok.

Required knowledge, experience and skills:

  • Ideally previous experience in a customer facing role
  • Clear communication (both spoken and written)
  • Good working knowledge of Microsoft Office (Outlook, Word and Excel)
  • Excellent attention to detail and ability to work accurately
  • Customer service helpdesk experience is desirable but not mandatory

About you:

  • Passionate about helping customer service and finding solutions
  • A confident self-starter, proactive, positive and supportive with an eagerness to learn
  • Flexible team player
  • Ability to pick things up quickly
  • A passion and appreciation for Jellycat products!

Website Customer Service Support
Jellycat

www.jellycat.com
London, United Kingdom
Unknown / Non-Applicable
51 to 200 Employees
Company - Private
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