Webchat Advisor Nottingham, England
Job description
Job Description
You will manage customer interactions via web chat and email, with a clear focus to resolve customer queries and issues and use these inputs to drive continuous improvement to make sure our customers can more effectively self-serve.
Hours of work:
37.5 hours per week, between 7am-2am Monday-Sunday. This will be on a 10 week rotational shift pattern.
Salary:
£22,770 (plus a 35% hourly uplift for unsociable hours)
Other benefits: Annual bonus of up to 10%, 25 days plus allowance for bank holidays, private medical care, enhanced maternity, paternity, and adoption leave pay, store discounts, a contributory pension plan and many more!
Company: Working for one of the world’s leading entertainment providers with tens of millions of players across the globe and big plans always in the works.
What you’ll be doing:
- Answering calls, emails and chats
What we need from you:
- Customer Service Experience
Apply now to receive a call!
Job Type: Full-time
Salary: £18,000.00-£21,000.00 per year
Benefits:
- Company pension
- Life insurance
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Nottingham: reliably commute or plan to relocate before starting work (required)
Experience:
- customer service: 2 years (preferred)
Work Location: One location
