Job description
Reports to: Warehouse & Distribution Manager
Depot: LWC Northampton
Overview
To assist the driver in delivering products to customers within a specific area in a safe and friendly manner, assisting the driver with the care and upkeep of your designated vehicle. To provide excellent Customer service standards to every customer.
Main Duties
- Assisting the driver in preparing the vehicle by conducting operator maintenance, ensuring all products for a delivery are correct and that they have been loaded onto the vehicle correctly and safely.
- Execute any special requests from customers by picking up and delivering items as directed on the delivery note
- Check all deliveries once they have been dropped at the final designation
- Maintain customer confidence by keeping information strictly confidential regarding premise security and operational information.
- Assisting the driver in checking the run sheets, picked orders for your deliveries and routing.
- To assist in planning your route and requirements for the drop by studying the schedule and any requests by the customer that are on the delivery note
- Make customers aware of any stock shortages or problems with their delivery.
- Responsible for returning all empty cases and gas bottles and that they are correctly stored in the empties yard and unloaded in the correct manner.
- Ensure that correct health and safety procedures are adhered to
- To assist the driver with all required checks and ensure that check sheets are passed to the distribution manager.
- The ability to help in the warehouse when required.
- To look presentable in the correct LWC Drinks uniform at all times
- Good safety practices and presentable at all times
- Good communication skills
- Excellent Customer Service Skills