Warehouse Assistant Liverpool, England
Job description
Join a life saving crew
The Northwest Air Ambulance Charity (NWAA) provides rapid pre-hospital care needed to make a life changing difference. We provide emergency medical treatment when time is critical.
As a Charity we have developed our service by embracing change which has enabled us to implement new and innovative ways of working and increase our impact on patient outcomes. We continuously look to develop our service to ensure we continue to change and save lives.
JOB TITLE: Warehouse Assistant
BASE: Speke
DEPARTMENT: Retail
REPORTING TO: Online Sales Supervisor
WORKING HOURS: 35 Hours per week
CONTRACT: Permanent
SALARY: £18,964 per annum
Overall purpose of the role:
To support the Online and Logistics teams to provide high quality goods and services to our supports and shops around the region.
Main duties and responsibilities:
Locating the correct goods as per customer orders using eBay locations and serial numbers
- Understanding the parcel delivery and courier process
- Inspecting goods for damages or faults before they are packed
- Using supplied packing materials to safely and securely package goods, ensuring they reach their destination intact
- Process donations, Corporate or general to the agreed standards and timescales to minimise stock loss and maximise income for the Charity.
- Source products from our warehouse for our retail outlets and online shops
- Take a pro-active approach in the generation of donated stock
- Maintaining stock levels and order of donations, merchandise and packaging materials
- Act as a role model for volunteers, ensuring quality of training and the Charity standards are met
- Provide great customer service and donor experience, attracting new supporters and maximising gift aid
- Assist Logistics team in preparation and loading of vehicles
- Ensure high standards of cleanliness are met, general housekeeping of warehouse
- Ensure the Health and Safety of your colleagues and volunteers
- Establish quality standards, consumer safety and ensuring continuity
- Maintain a safe working environment
- Follow health and safety policies and procedures in the warehouse
- To respect confidentiality of all information obtained whilst working for the North West Air Ambulance Charity
- To consistently demonstrate the NWAA core values in all interactions with colleagues, volunteers and supporters
- To work and treat staff and stakeholders in accordance with the Charity’s Code of Conduct
PERSON SPECIFICATION
Experience
- Experience of producing excellent customer service in the Retail sector.
- Knowledge of Gift Aid procedures.
- Knowledge of Health & Safety within the Retail sector.
- Experience of working with volunteers.
Skills
- A good standard of numeracy and literacy.
- Strong organisational skills.
- Pro-active team member.
- Enthusiastic and motivated.
Personal Attributes / Abilities
- Ability to manage time with conflicting priorities.
- Open, adaptable, honest and reliable.
- Flexible approach to meet the demands of the Charity.
- Commitment to the cause of the Charity.
