Warehouse Admin/ Customer Service Coventry, England
Job description
BE AN ESSENTIAL PART OF EVERYDAY LIFE
Position: Warehouse Admin/ Customer Service Advisor
Location: Coventry, CV2 2TA
Contract Type: Permanent (Full-Time)
Shift pattern: Rotational shifts working 0600 - 1400 Week 1 and 1400 - 2200 Week 2, Any 5 from 7 days
Criminal Check required: No
DHL Supply Chain is proud to announce a brand new state of the art omnichannel due to go live in 2023! This is a half a million sq. foot building, that is built to the highest sustainability specification. With solar power generation, EV charge points plus many other sustainable green features.
We launch the facility with one of the largest global omnichannel customers that will grow two fold over the next decade. In order to deliver the high throughput we are employing the latest automation technologies and will be seeking dynamic and engaging leaders to lead this fast paced operation!
Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If you're looking for change, and you're ready to make changes … we're looking for you.
If this sounds like a team you'd like to join … keep reading.
We make promises to our customers, and we'll make promises to you too. The key responsibilities in this role include;
- Proactive and reactive communication with customers
- Investigating and solving customer problems in a timely manner, escalating to the Customer Services Manager where required
- Liaising with planning and transport regarding late and failed deliveries as well as re-booking
- Supporting drivers with live issues whilst on delivery
- Ensuring system compliance with TMS and Microlise
- Be part of an environment that focuses on continuous improvement which involves sharing ideas and best practice
You won't find another job like the one you'll find with DHL Supply Chain. Now, here's what we need from you:
- Must have experience within a warehouse
- Good level of problem solving and initiative
- Excellent communication and interpersonal skills
- Shows passion, right first time attitude, can do approach and respect to others
- Ability to identify and articulate trends
What will you get in return?
As a DHL employee you'll have access to a wide variety of benefits aimed at enhancing your wellbeing both at home and at work, from a free and confidential 24/7 GP Service and Employee Assistance Programme to affordable loans, simple savings and financial education. You and your family can also access our mental health app on the go, free mortgage and Will advice as well as hundreds of retail and lifestyle discounts. We also offer yearly free flu jabs and access to discount off medical cash plans including cover for dental and eye care. All this and more is hosted on our Benefits platform which you will have access to as a DHL Employee.
What you'll need to do next?
If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application.
We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. We want to ensure that the candidate experience is of the highest professional standard.
The Company is committed to providing equality of opportunity for all employees. Furthermore we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.
