Waiting List Coordinator Northampton, England
Job description
Are you methodical, hardworking, organised, caring, extraordinary looking for a new challenge?
The General & Specialist Surgery Directorate are looking for a Waiting List Coordinator to join us as part of the Waiting List Team. You will need to have outstanding organisational and communication skills; work well with staff and the public, and must be able to demonstrate experience of working under pressure and to set deadlines
You will need a keen eye for detail, ensuring databases are accurately maintained and administration processes followed to meet the targets set by both the hospital and the government. Excellent telephone skills are essential as you will be in constant contact with patients to arrange their surgery, discuss list requirements with your allocated specialist surgeons as well as other members of the team and administration staff within the trust.
The post holder will assist the process of patient tracking including booking surgery, chasing results from a variety of sources and ensuring that patients receive timely treatment.
Ensure databases are accurately maintained and administration processes followed to meet the targets set by both the hospital and the government.
Will be responsible for being in contact with patients to arrange their surgery.
Will discuss list requirements with your allocated specialist surgeons as well as other members of the team and administration staff within the trust.
Will liaise with other hospital departments, GPs and other health care agencies when required.
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
You will schedule patient operations for over 26 consultants covering Vascular, Plastics, Breast, Urology and GI/Colorectal specialities.
To type correspondence and material from as required for Clinical Teams, i.e. TCI letters
To deal with enquiries on behalf of the Clinical Teams either by telephone, personal contact or correspondence, within agreed limits and take appropriate action, i.e. ensure appropriate documentation is available.
Assist with the effective management of patient pathway and ensuring that all necessary appointments, including outpatients, clinics, waiting list etc. are arranged on time, ensure that theatre are utilised to capacity, diagnostics and tests are processed as requested and that patients receive timely treatment thus meeting the Trust and national standards when required.
Assist with the coordination of theatre lists to ensure effective time management.
Assist with ensuring the relevant databases and patient information systems are up to date.
Assist the clinical teams and on receipt of test/investigations results retrieve relevant patient notes and alert of any urgent or abnormal test results when required.
Provide general administrative services including photocopying, filing, faxing and other office routines.
Ensure all correspondence and documentation is filed promptly and cross reference whenever necessary.
Ensure patients’ notes are correctly completed with the patient details and accurate copies of investigative reports and correspondence are filed in medical records case notes, following laid down guidelines.
Prepare case note folders and complete necessary documentation for all new patients.
Prepare and collate statistical information as required and input to database if appropriate, in conjunction with Trust requirements.
Ensure that relevant health records are available to the Clinical Team when required and anticipate demand wherever possible.
Receive and sort daily post, date stamp and distribute as appropriate.
Assist the process of patient tracking including booking all necessary appointments, chasing results, waiting lists and ensuring that patients receive timely treatment up to the point of discharge when required.
Liaise with other hospital departments, GPs and other health care agencies when required.
Assist and help colleagues when the need arises.
Provide cross-cover within administration team during absence and follow relevant organisational policies such as notification of sickness absence and participation in individual appraisal.
