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269784

£47,573 - £52,663

Salary figures are national figures, if London based, salary is £51,504 to £56,594

Permanent

Volunteer membership liaison and leadership

Business Management and Improvement
Communications / Marketing
Customer Insight
Governance
Knowledge and Information Management
Policy
Strategy
Valuation

Full-time

1

Aldgate/Tower Bridge area or home working

We have a fantastic opportunity for someone who enjoys a challenge, likes to negotiate, persuade, advocate and facilitate, and who enjoys an environment where they can make a significant difference to the way we operate. This role will particularly appeal to applicants who have relevant skills and experience in organisations who rely on harnessing the potential of unpaid but highly skilled and educated volunteers.

To design, develop and implement innovative and comprehensive strategies to improve and optimise ongoing engagement of VTE Members in the work of the Valuation Tribunal. To provide an effective interface between the VTS and VTE members, acting as primary contact point for engagement with members, working collaboratively with all VTS departments to ensure a seamless service for VTE Members. Oversee, co-ordinate and manage VTE Member communications, including ensuring that information on VTS intranet and Member’s intranet is relevant and up to date and remains an effective tool for information. Oversee and manage the collection of appropriate data regarding VTE Members activity and prepare regular performance reports on Members to the Chief Executive, VTE President, Directors and Senior Management Teams to inform future strategic decision making. Work with the Senior Management Team analyse VTE Members’ engagement at hearings and to investigate and implement agreed ways to improve Member engagement at hearings, with measurable indicators to measure success. Grow and maintain positive relationships with VTE Members to support the VTS aims. Be the point of entry for information requests from VTE Members, co-ordinating with relevant colleagues to provide joined up comprehensive responses within a timely timescale. To keep VTE Members informed on their performance and championing the aims and direction of the VTS in the achievement of its strategic objectives regarding the management and clearance of appeals. Prepare and take responsibility VTE Membership publications and materials, working with both operational and corporate staff to ensure accuracy. Work closely with colleagues who also have regular liaison with members such as the Registrar, Deputy Registrar, Training Team and staff from within the Operations team to maintain engagement and a joined up service. Provide accurate and concise information to support decisions concerning actions to be taken regarding the performance of VTE Members, including removal as a Member. Investigate and report on complaints made by and complaints made against members working with appropriate VTS colleagues (and as appropriate, the VTE). Work with the Training team to analyse VTE Members’ training trends and form a strategy to address Members who are falling behind and/or are not engaging in training and to work with the Training Manager to improve Member engagement on training, with measurable indicators to measure success. Liaise with the Finance Team regarding the payment of electronic allowances and other VTE Member expenses in line with the VTE Members’ Determination Order and ensure that such payments are made as appropriate and being the first point of contact on any queries regarding the Determination Order. Working with the Operations Team maintain an overview on member sitting trends and ensure engagement strategies deliver outcomes that support VTS core business requirements. Liaise with and support the Training Team to ensure appropriate and effective induction, development and ongoing training of members. Work with the IT Team to enhance engagement with and necessary improvement of member IT solutions. Ensuring that IT is an enabler to effective engagement and streamlined working practices.

•To be successful in this role, you should facilitate member engagement and involvement in achieving sufficient member numbers to deliver on the work of the Tribunal. You should make suggestions for improving and then maintaining member satisfaction and bring about a more collegiate and co-operative member cadre that focuses on all the Members of the VTE and does not rely on the few. An excellent membership coordinator/Lead is likely to possess the following attributes and skills and be educated to degree level or equivalent: • Previous experience in co-ordination of volunteers, volunteer management and engagement . • Excellent analytical skills • Proficiency in Microsoft Office. • Excellent verbal and written communication skills. • Excellent customer service skills. • Ability to think creatively and take initiative. • Excellent writing and editing skills. • Outstanding communicator with a talent for building strong relationships between Members and the organisation. • Excellent persuasive, influencing and diplomatic skills. • Able to build strong and supportive relationships with colleagues to ensure that member needs are met. • Ability to challenge constructively where necessary (both colleagues and members) to achieve positive outcomes. • Highly organised. • Able to work unsupervised to deliver high performance.

• A competitive salary with the opportunity to progress either in role or within the VTS • Local Government Pension Scheme – auto-enrolled membership of the Local Government Pension Scheme administered by the London Pension Fund Authority (but you can decide to opt out). • Generous Annual Leave – Minimum of 26 days paid holiday, rising to 28 days, then 31 days after five years of continuous service. In addition, you get two paid non statutory days - normally between Christmas and New Year. Plus you’ll get the normal 8 bank holidays in England and Wales. • Commitment to health and wellbeing – including access to our confidential Employee Assistance Programme (EAP), • Use of technology to book your annual leave sickness etc and receive electronic pay slips and P60s – so no more chasing paper! • Contribution towards eye-tests and glasses • Season ticket loan – Interest free public transport ticket loan. •EdenRed staff savings package, Commitment to ongoing development - payment of one set of professional membership fees. Regular training and development workshops and access to our sophisticated Learning Management System and modules to help support your learning. • Access to all levels of management and colleagues in a supportive professional environment. We want you to enjoy your time working for us and be proud to say you work for the VTS • Office location – we are within close walking distance to a number of Underground and DLR stations in the Aldgate and Tower Hill areas. There are also overground stations at Shadwell and Whitechapel and mainline stations at Liverpool Street and Fenchurch Street. • Various bars, cafes, restaurants and gyms are nearby in a vibrant, up-and-coming and cosmopolitan area. • A short stroll to the sights and activities at St Katherine Dock, the River Thames, the Tower of London and Tower Bridge as well as Shoreditch, Spitalfields and Brick Lane. • Please note that there is no continuity of service with the Civil Service • Pension is Local Government Pension Scheme NOT Civil Service

Successful candidates will be expected to have a medical.

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