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Job description

MSK Administrator (Patient Care Advisor)

Could you be the first voice a patient hears?

Our Sussex MSK Partnership team are looking for brilliant administrators who can ensure good care happens for patients. We call our administrators Patient Care Advisors (PCAs for short).

Patient Care Advisors are an invaluable part of the Sussex MSK Partnership service. The service helps people who are experiencing MSK (aka musculoskeletal, muscle and bone) conditions, stewarding patients through options for their care and providing support for those who need assessment, diagnosis, and treatment. All people across Brighton and Hove, Crawley, mid-Sussex and Horsham with a musculoskeletal condition are referred to our service.

We want to make a person’s care as straightforward as possible, by providing one point of contact as close to their home as we can.

Main duties of the Job

• Patient Care Advisors are the first point of contact for our patients. This means they handle patient data every single day and work within small teams, making sure the people we see experience seamless care.
• Communication is a key part of this telephone-based role, working with local GP practices, hospitals, community staff and clinicians to get patients to the most appropriate services for their needs accurately and on time.
• Our Patient Care Advisors work a split week in the physiotherapy departments in both Crawley Hospital and Horsham Hospital.

The successful candidate will be employed by Sussex Community NHS Foundation Trust but will work within the Sussex MSK Partnership service.

About Sussex Community Foundation Trust

As the largest provider of community healthcare services in Sussex, our teams help people to plan for and manage changes to their health, supporting patients and their families to live more independently. Sussex Community Foundation Trust teams deliver a range of health and care services to more than 9,000 people every day, working in care homes, clinics, intermediate care units, people’s own homes, GP surgeries, schools, and other community venues across the region.

Our vision is to provide excellent care at the heart of the community and achieving the highest level of service is our top priority. We develop and nurture our staff andrecognisethat they are our greatest asset. We give them clear career pathways, support their wellbeing, recognise, and value their diversity and provide them with the leadership, skills and knowledge they need to deliver the best care for our patients now and in the future.

Sussex MSK Partnership is a service which we deliver with our partners Here. We have been doing this since 2014 for communities in the central part of Sussex: Brighton and Hove, Mid-Sussex and Horsham and Crawley. For further information, please visitwww.sussexmskpartnershipcentral.co.uk

We actively welcome applicants who identify as LGBTQ+, disabled, and people of the *Global Majority.

• people who identify as Black Caribbean, Black African, South Asian, East Asian, Middle Eastern or Latinx.

Please see attached Job Pack with detailed Job Description and Person Specification